Morgan Miller
Canton,Ohio
Summary
At Rocket Box, I leveraged my expertise in forklift operations and exceptional time management to enhance operational efficiency and customer satisfaction. Skilled in both inventory organization and resolving customer issues with empathy, I significantly contributed to streamlining shipping processes and boosting repeat business.
Overview
2025
2025
years of professional experience
Work History
Ware House Associate
Rocket Box
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Representative
Rocket Box
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Ged -
Garaway
Sugarcreek, OH05.2024
Skills
- Order picking
- Shipping and receiving
- Loading and unloading
- Data entry
- Inventory organization
- Quality control
- Forklift operations
- Purchase order verification
- Cycle counting
- Invoice verification
- Time management
- Barcode scanning
- Damage control
- Forklift certified
- Microsoft Excel
Timeline
Customer Service Representative
Rocket Box
01.2023 - Current
Ware House Associate
Rocket Box
Ged -
Garaway
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