Overview
Work History
Education
Skills
Timeline
Generic

Morgan Mitchell

Chesapeake,VA

Overview

10
10
years of professional experience

Work History

Private Nanny

Ghent Caregivers
09.2017 - Current
  • Developed lasting professional connections with parents, maintained open communication about each child's progress and needs and provided constructive feedback.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive and social development.
  • Established clear expectations for behavior; set boundaries to create a respectful atmosphere inside and outside the home.
  • Implemented daily routines for optimal child development with special emphasis on basic life skills, manners and personal hygiene.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
  • Skilled at working independently and collaboratively in a team environment.

Supervisor

Target
05.2015 - 09.2017
  • Led a 12-member cashier, Starbucks, Target Cafe, guest service and cart attendant team in a busy “front of the store,” $160k per shift retail sales environment.
  • Influenced cashier performance and met guest loyalty card quotas.
  • Diffused challenging guest service situations, which resulted in a positive resolution for both the store and the guest.
  • Balanced cash and credit reports, logged financial results and deposited money into store’s safe.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Collected, arranged, and input information into the store's database system.
  • Established performance metrics for the team and tracked goal progress.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Optimized customer experience by delivering superior service and effectively troubleshooting issues.
  • Resolved conflicts among team members promptly; maintained a harmonious working environment conducive to increased productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Proved successful working within tight deadlines in a fast-paced environment.

Administrative Assistant

Office Pride Commercial Cleaning Services
01.2014 - 05.2015
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Developed strategies to streamline and improve office procedures.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted development and implementation of new administrative procedures.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed the employee hiring process utilizing TEAM software, Craigslist, Snag-a-job, and the VA Employment Commission databases, as well as all onboarding and training
  • Ran time-keeping reports, including budget hours, travel time and log-in exceptions.
  • Assisted the operations manger with payroll, including coordination, sorting and check distribution.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Applied effective time management techniques to meet tight deadlines.

Education

High School Diploma -

Homeschool
05.2014

Skills

  • Computer Skills
  • Project Management
  • Record Keeping
  • Interpersonal Communication
  • Critical Thinking
  • Relationship Building
  • Customer Service
  • Data Entry
  • Team Bonding
  • Scheduling and Coordinating
  • Excellent multi-tasking ability
  • Strategic Planning

Timeline

Private Nanny

Ghent Caregivers
09.2017 - Current

Supervisor

Target
05.2015 - 09.2017

Administrative Assistant

Office Pride Commercial Cleaning Services
01.2014 - 05.2015

High School Diploma -

Homeschool

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Morgan Mitchell