Morgan Moore
Draper,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Assembler
OakHall
Wytheville, VA
05.2020 - Current
- Maintain a clean work area by sweeping up debris from assembly operations.
- Inspect finished products for defects and conformance to customer requirements.
- Identify problems that may affect product quality and take corrective action when required.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Record production data such as number of units produced, rejected items.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Align components for proper fit and adjust as necessary during the assembly process.
- Perform minor repairs on defective parts or products during the assembly process.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Maintain accurate inventory records of all materials used in the manufacturing process.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Completed accurate assembly work by positioning and aligning components.
- Maintained inventory of job materials.
- Adhered to safety protocols and procedures to prevent accidents or injuries.
Shift Leader
Loves Travel Stop
Max Meadows, VA
05.2018 - 03.2023
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance and provided feedback for improvement.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Educated customers about offerings, promotions and pricing to boost sales.
- Evaluated employee performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted general manager with operations game plan and company initiatives implementation.
- Delegated tasks to employees and monitored activities and task completion.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Utilized POS systems efficiently for order processing and inventory management.
- Upheld company standards and compliance requirements for operations.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Registered Nurse
Fresenius Dialysis Center
Raleigh, NC
04.2015 - 10.2017
- Provided patient care and education to patients with chronic illnesses.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Created, implemented and evaluated patient care plans with medical team.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Registered Nurse
Besty Johnson Regional Hospital
Dunn, NC
10.2012 - 10.2014
- Provided patient care and education to patients with chronic illnesses.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Actively participated in quality improvement initiatives within the department.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Provided emotional support and comfort to families during difficult times.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assisted physicians during examinations or surgical procedures.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Developed educational materials for use in teaching sessions with patients or their families.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Created, implemented and evaluated patient care plans with medical team.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Conducted intake assessments with patients and relatives to gather case history.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Monitored and managed various treatment and care interventions.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages, and documented patient conditions.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Overnight Stocker
Walmart
Wytheville, VA
06.2005 - 06.2012
- Maintained an orderly appearance at all times throughout the store.
- Worked collaboratively with other team members to achieve departmental goals.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Restocked shelves according to plan-o-grams set up by management team.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Received and stocked merchandise in a timely manner.
- Responded quickly to emergency situations during night shifts.
- Reported any suspicious activity or theft immediately to supervisors.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Organized shelves, racks and bins to ensure product availability.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Conducted price changes as needed, following established procedures.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Identified and quickly handled spill clean-up.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Technical Support Representative
EchoStar
Christiansburg, VA
03.2003 - 02.2005
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Assisted customers with installation of new hardware and software applications.
- Provided technical assistance to customers through phone, email and chat support.
- Documented all activities related to technical support including processes, updates, changes made.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
- Resolved escalated customer service issues in a timely manner.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Recommended upgrades or additional features that could enhance user experience.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Supported customers with online billing, access and account issues.
- Served as first point of contact for incoming technical service calls and emails.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Updated customer information and account status in the database following each interaction.
- Participated in after-hours on-call rotation for critical support needs.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Associate of Applied Science - Nursing
Wytheville Community College
Wytheville, VA05-2012
Skills
- Technical Support
- Customer Service
- Account Management
- MS Office proficiency
- Complaint resolution
- System Administration
- Account updating
- Microsoft Outlook
- Appointment Scheduling
- Technical Troubleshooting
- Product Troubleshooting
- Data Entry
- Call Management
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Reading Comprehension
- Problem Resolution
- Call Center Operations
- Active Listening
- Office equipment proficiency
- Clerical Support
- Conflict Mediation
- Documentation
- Escalation management
- Critical Thinking
- Multi-Task Management
- Payment Processing
- High-energy attitude
- Courteous demeanor
- Medical terminology knowledge
- Typing proficiency
- Professional telephone demeanor
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home option4-day work weekCareer advancementQuote
You can't go back and change the beginning, but you can start where you are and change the ending
C. S Lewis
Timeline
Assembler
OakHall
05.2020 - Current
Shift Leader
Loves Travel Stop
05.2018 - 03.2023
Registered Nurse
Fresenius Dialysis Center
04.2015 - 10.2017
Registered Nurse
Besty Johnson Regional Hospital
10.2012 - 10.2014
Overnight Stocker
Walmart
06.2005 - 06.2012
Technical Support Representative
EchoStar
03.2003 - 02.2005
Associate of Applied Science - Nursing
Wytheville Community College