Morgan Morozko
Huntsville,AL
Summary
Kinesthetic-tactile learner. Exceptional customer service with management and scheduling experience. Flourish in stressful and fast paced environments. Quick learner with photographic memory. Bilingual speaker (German and English proficiency). Can speak basic Arabic and Russian.
Overview
6
6
years of professional experience
Work History
Maid
Two Maids & A Mop Franchising
Huntsville, AL
08.2023 - 12.2023
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Swept, mopped and sanitized wooden and tile floors.
- Kept records of daily tasks performed on job log sheets.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Reported damaged and broken furniture, upholstery and fixtures to supervisors.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Serviced, cleaned and restocked restrooms.
- Stripped, sealed and polished floors.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Responded to emergency cleaning requests to meet client expectations.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Measured and mixed detergents with water for use in commercial cleaning.
- Created inventory checklists and stocked housekeeping carts.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Vacuumed carpets, furniture, and upholstery.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Cleaned windows, door frames, and sills.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Dusted ceiling fans and air vents to eliminate dirt buildup.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Transported waste to designated disposal sites according to safety protocols.
Quality Confirmation
Mazda- Toyota Manufacturing USA
Madison, AL
10.2021 - 06.2023
- Conducted daily safety inspections of workstations and reported any potential hazards to management.
- Evaluated current methods of operation against established best practices guidelines.
- Identified opportunities for continuous improvement within the manufacturing process.
- Performed quality assurance on products and removed faulty or damaged items.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Performed preventative maintenance on company machinery and scheduled repairs for more complex problems.
- Coordinated activities between different departments involved in the production process.
- Collaborated with engineering and field service to standardize maintenance procedures and specification edits.
- Adhered to production deadlines and implemented strategies to meet department goals.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Trained new employees regarding equipment operation and product assembly.
- Used daily system logs to document production information, discussing issues with management.
- Documented all changes made to existing manufacturing processes and communicated updates with relevant personnel.
- Ensured compliance with applicable regulations related to health, safety, or environmental standards.
- Analyzed product blueprints to obtain correct measurements, parts and specifications.
- Reported product quantities, team productivity and expenditures to supervisors for review.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Analyzed product quality control data to identify areas for improvement in manufacturing processes.
- Provided guidance on complex tasks or projects as needed by other team members.
- Trained new employees on proper use of machines, safety procedures, and job requirements.
- Classified defects from finished orders for record tracking and statistics.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Removed obstructions and safety hazards from workstations to promote safety.
- Met or exceeded target for on-time customer shipments.
- Utilized precision measuring and testing instruments to locate problem source.
- Reviewed customer orders and prepared items for shipment according to specifications provided by customers.
- Assisted in troubleshooting issues that arose during the manufacturing process.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged software skills to input and compile data gathered from various sources.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Receiving Lead
Media Solutions International
Madison, AL
10.2020 - 10.2021
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Established or monitored specific supply chain-based performance measurement systems.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Monitored stock levels and initiated reorder processes when necessary.
- Managed and organized the receiving of all incoming shipments.
- Developed new strategies to increase efficiency in the receiving process while reducing cost.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Provided support throughout the entire supply chain process from purchasing through distribution.
- Trained, scheduled and supervised warehouse team of 21.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Created and enforced policies and procedures for entire logistics team.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Assisted with training new employees on proper receiving practices and procedures.
- Prepared detailed reports on all shipments received including quantity, condition, weight .
- Implemented and planned warehouse safety and security programs and activities.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Communicated with suppliers regarding product availability, costs, quality issues .
- Organized storage areas to maximize movement and minimize labor.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing distribution.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Conducted regular staff meetings to discuss procedures, performance, and goals.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Received and staged incoming inventory for movement to storage or sales floor.
- Consistently met company and department objectives within budget and time constraints.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Ensured accuracy in recording product information into inventory system.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Established relationships with carriers to ensure timely deliveries at competitive rates.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
- Liaised with vendor representatives to rectify damages and shortages.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
Deli Contender
Publix
HUNTSVILLE, AL
03.2018 - 02.2021
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted daily inventory of supplies, equipment, and ingredients.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained staff on proper food handling techniques, sanitation protocols, and customer service skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Managed financial aspects of the kitchen including budgeting for supplies and tracking expenses.
- Maintained records of employee attendance, performance reviews, and disciplinary actions.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Implemented menu changes based on seasonal availability of ingredients or customer feedback.
- Resolved customer complaints regarding food quality or preparation methods in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Provided guidance and mentorship to junior kitchen staff members as needed.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Ensured compliance with all local health codes by inspecting storage areas for expired products or sanitary concerns.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Resolved problems or concerns to satisfaction of involved parties.
- Maintained budgeted food costs using tools within inventory management system.
- Monitored food safety standards and implemented corrective measures when needed.
- Performed regular maintenance tasks such as cleaning ovens, sharpening knives, or replacing broken equipment parts.
- Received, organized and rotated paper goods and food ingredients.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected kitchen areas to ensure cleanliness and organization standards were met.
- Assisted in creating and implementing new kitchen policies and procedures.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Created schedules for kitchen staff that optimized productivity while controlling labor costs.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with others to discuss new opportunities.
Education
Bachelor of Science - Business Management
Columbia Southern University
Orange Beach, AL01-2024
Skills
- Professional Appearance
- Organizational Abilities
- Safe Cleaning With Chemicals
- Health and Safety Compliance
- Customer Service
- Quality Assurance
- First Aid Training
- Discretion and Confidentiality
- Cleaning Methods
- Leadership
- Conflict Resolution
- Research
- Team Building
- Friendly, Positive Attitude
- Time Management
- Training & Development
- Data Entry
- Data Management
- Troubleshooting
- Self-Directed
- Analytical and Critical Thinking
- Cultural Awareness
- PPE Use
- Collaboration
- Problem-Solving
- Fluent in German
- Organization and Time Management
- Planning
- MS Office
- Decision-Making
- Organization
- Relationship Building
- Supervision and Leadership
- Communication Equipment Operation
- Empathy
- Public Speaking
- Quick Learner
Affiliations
- Stand up comedian
- Runs a home business making bath and body products
- Baker
- Writer
Languages
German
Professional
Timeline
Maid
Two Maids & A Mop Franchising
08.2023 - 12.2023
Quality Confirmation
Mazda- Toyota Manufacturing USA
10.2021 - 06.2023
Receiving Lead
Media Solutions International
10.2020 - 10.2021
Deli Contender
Publix
03.2018 - 02.2021
Bachelor of Science - Business Management
Columbia Southern University