MORGAN MORRISON
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Maintaining high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Sales: Store Specialist
Sherwin-Williams Paint Store
03.2022 - Current
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
- Developed strong relationships with customers, resulting in repeat business and increased sales.
- Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing strategic decision-making within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Screen Print Assistant
ScreenPlay
10.2021 - 03.2022
- Gained further confidence in supporting a team and making sure everything ran smoothly and was completed correctly from start to finish of a job.
- Enhanced print quality by conducting regular maintenance checks and calibrating equipment as needed.
- Supported quality control initiatives through meticulous inspection of finished products before shipping or pickup.
Continuing Education Registration Agent
Brigham Young University
08.2018 - 01.2020
- Aided thousands by answering their questions and concerns, and getting them registered for all of the BYU sponsored Conferences and Workshops, Independent Study Courses, and Continuing Education Programs
- Strengthened my customer service and problem solving skills
- Quickly gained confidence in understanding the Orion and Pro systems used at BYU.
Team Leader
Chick-Fil-A
08.2015 - 06.2017
- Became the first front-of-house shift leader after only four months of being hired
- Was in charge of the entire systems of operation for the front of house
- Worked as a team with the Operator, the team of Directors and fellow Team Leaders to greatly increase sales and the overall satisfaction of our guests from the previous year
- Learned how to effectively plan and execute systems to strengthen team member's abilities and productivity at work
- Learned business management and advertising skills.
Youth Counselor
Especially For Youth (EFY)
05.2015 - 08.2016
- Coordinated and Planned activities to include a variety of youth
- Taught lessons, following guidelines but made them my own
- Strengthened my teaching, guiding, mentoring abilities
- Reinforced my time management skills.
Cashier
Walmart
02.2015 - 05.2015
- Helped with customer service, as I was often the first and last associate a customer encountered
- Managed the exchange of money
- Problem solved quickly and efficiently
- Learned to be quick but give quality service
- Realized my strengths in customer service and problem solving.
Education
Bachelor of Science - Anthropology
Utah Valley University
Orem, UT04.2025
Skills
- Analytical Thinking
- Tactful communication
- Teamwork and Collaboration
- Attention to Detail
- Client Service
- Friendly, Positive Attitude
- Flexible and Adaptable
Additional Information
After graduating from UVU this coming Spring, I'm planning to get my MLIS degree and so I'm very interested in hit the ground running prior to my upcoming graduation plans.
While I've never used Koha, I've watched some tutorial videos and I'm confident in my abilities to quickly learn how to use this software. I've adapted promptly to understanding the various software used by BYU to access accounts, as well as quickly shift gears and excel in using a DOS system at Sherwin-Williams even though I wasn't previously familiar with either software.
Timeline
Sales: Store Specialist
Sherwin-Williams Paint Store
03.2022 - Current
Screen Print Assistant
ScreenPlay
10.2021 - 03.2022
Continuing Education Registration Agent
Brigham Young University
08.2018 - 01.2020
Team Leader
Chick-Fil-A
08.2015 - 06.2017
Youth Counselor
Especially For Youth (EFY)
05.2015 - 08.2016
Cashier
Walmart
02.2015 - 05.2015
Bachelor of Science - Anthropology
Utah Valley University