Morgan Mudgett
Menasha,WI
Summary
Adept at handling high-stress situations, demonstrated during employment at Alta Resources, excel in resolving customer complaints and enhancing patient satisfaction through empathetic service and proficient data entry. Skilled in both critical thinking and patient care, consistently contribute to improved loyalty and operational efficiency, ensuring confidentiality and safety in all interactions. Experiences across multiple fields of work have instilled a wide variety of skills that can be used in many different roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alta Resources
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 20-30 inbound calls and emails per day from consumers
- Responded to customer requests for products, services, and company information.
CNA
Primerose Retirement Communities
10.2023 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Responsible for 5+ patients care each day
CNA/ Staff Scheduling Coordinator
Colonial Health & Rehab
08.2022 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved team productivity with regular communication and managing patient to staff ratios to provide coverage for each shift
- Responsible for scheduling 40+ staff members for their daily shifts as well as recruiting PRN staff for any open shifts
Bartender/Server
Brass Rail Pub
07.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Supported needs of 2- person wait staff who attended to specific needs of countless customers daily
Clinical Assistant
Covid Clinic LLC
12.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Ensured accurate documentation of vital signs, symptoms, and medical histories.
- Performing 10 or more Covid-19 tests daily on patients
CNA
Aspirus Care & Rehab
06.2021 - 11.2021
- Assisted 5 or more patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Clark County Rehabilitation & Living Center
01.2020 - 05.2021
- Assisted 5 or more patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Caregiver
Primerose Retirement Communities
05.2019 - 11.2019
- Assisted 10 or more clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver
Century Oaks Assisted Living
09.2018 - 05.2019
- Assisted 10 or more clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
Education
Technical Diploma- Certified Nursing Assistant -
North Shore Inc.
Wausau, WI01.2020
High School Diploma -
Medford Area Senior High School
Medford, WI05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- Vital signs monitoring
- Maintaining confidentiality
- Complex Problem-Solving
- Dementia and Alzheimer's knowledge
- Safety Precautions
- HIPAA Compliance
- Schedule Management
- Strategic Planning
Timeline
Customer Service Representative
Alta Resources
02.2024 - Current
CNA
Primerose Retirement Communities
10.2023 - 02.2024
CNA/ Staff Scheduling Coordinator
Colonial Health & Rehab
08.2022 - 05.2023
Bartender/Server
Brass Rail Pub
07.2022 - 05.2023
Clinical Assistant
Covid Clinic LLC
12.2021 - 07.2022
CNA
Aspirus Care & Rehab
06.2021 - 11.2021
CNA
Clark County Rehabilitation & Living Center
01.2020 - 05.2021
Caregiver
Primerose Retirement Communities
05.2019 - 11.2019
Caregiver
Century Oaks Assisted Living
09.2018 - 05.2019
Technical Diploma- Certified Nursing Assistant -
North Shore Inc.
High School Diploma -
Medford Area Senior High School