Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Mummey

Customer Service
Spokane,WA

Summary

Very goal oriented and driven. I pay attention to detail and demonstrate exceptional client communication. I am dedicated to providing professional service to customers and satisfaction. I provide active listening and analytic problem solving skills. I understand customer and client desires to provide solutions and build loyalty. I am energetic and compassionate and a solid team player. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience

Work History

Litigation Legal Assistant

Casey Law Offices
09.2020 - 06.2024
  • Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
  • Drafted court documents and filings and filed them with the court in a timely manner.
  • Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in both legal support roles and attorney positions.
  • Supported attorneys during trials by creating trial exhibits, preparing witness binders, and tracking essential documentation throughout proceedings.
  • Collaborated with attorneys to develop effective litigation strategies, contributing to favorable case resolutions.
  • Enhanced attorney efficiency by summarizing depositions transcripts accurately and concisely.

College Student & SAHM

Spokane Community College
Spokane, WA
09.2016 - 09.2020

During the years of 2015- 2020 I attended Spokane Community College. I received a certificate in General Communication Studies and a advanced certificate in General Communication Studies. I studied and completed all my prerequisites required to start the Dental Assisting program. I started the Dental Assisting Program in 2019 but did not graduate.

  • Met academic standards and expectations to maintain school enrollment.
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Attended regularly scheduled instructional classes, taking organized notes and interacting positively.

Mommy & Me

Owner
01.2012 - 06.2016
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sandwich Artist

SUBWAY®Restaurants
01.2011 - 01.2012
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.

Sandwich Artist

SUBWAY®Restaurants
08.2010 - 12.2010
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Birthday Party Coordinator

Roller Valley Skating Rink
02.2010 - 06.2010
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.

Host

Marie Callender's
Spokane, WA
11.2009 - 02.2010
  • Skilled at working independently and collaboratively in a team environment.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered customer questions about hours, seating, and menu information.

Education

No Degree - Dental Assisting

Spokane Community College
Spokane, WA
09.2020

GED -

GED Testing Spokane WA
Spokane WA
03.2011

Skills

  • Drafting Pleadings
  • Court filings
  • Client Communication
  • Document organization
  • Legal Research
  • Case analysis
  • Billing and Invoicing
  • File Maintenance
  • Calendar Management
  • Deposition Preparation
  • Microsoft Office
  • Document Management
  • Legal Documentation

Timeline

Litigation Legal Assistant

Casey Law Offices
09.2020 - 06.2024

College Student & SAHM

Spokane Community College
09.2016 - 09.2020

Mommy & Me

Owner
01.2012 - 06.2016

Sandwich Artist

SUBWAY®Restaurants
01.2011 - 01.2012

Sandwich Artist

SUBWAY®Restaurants
08.2010 - 12.2010

Birthday Party Coordinator

Roller Valley Skating Rink
02.2010 - 06.2010

Host

Marie Callender's
11.2009 - 02.2010

No Degree - Dental Assisting

Spokane Community College

GED -

GED Testing Spokane WA
Morgan MummeyCustomer Service