Morgan Murphy
Holly Hill,SC
Summary
Dynamic professional with a proven track record, showcasing exceptional customer service and team leadership. Excelled in optimizing operations and enhancing client satisfaction through critical thinking and problem resolution. Skilled in Microsoft Outlook and adept at fostering client relationships, significantly contributing to business growth.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Horse Farm Manager
RS Sanders Farm LLC
04.2024 - 10.2024
- Performed repairs and preventive maintenance on equipment and property.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Facilitated smooth transitions for incoming horses by creating customized acclimation plans based on each individual''s needs and background.
- Continuously researched advancements in equine care and industry trends to keep the farm at the forefront of best practices.
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
Assistant Kennel Manager
Greenbriar Plantation
11.2022 - 10.2024
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed strong relationships with clients, leading to repeat business and referrals for the kennel.
- Cared for animals for up to 10 nights during owner absences.
- Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste and costs.
- Maintained detailed records of each animal''s care history, vaccinations, and special needs for easy reference by staff members.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Collaborated with management to develop new policies aimed at improving overall kennel operations and efficiency.
Legal Support Specialist/Surgery Scheduler
Lowcountry Orthopaedics & Sports Medicine
09.2022 - 06.2024
- Managed high volumes of incoming correspondence, ensuring all critical documents were reviewed promptly by appropriate personnel.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Loan Officer Assistant/Receptionist
Premier Nationwide Lending
05.2021 - 12.2022
- Communicated with customers daily to request information and complete paperwork.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Assembled important paperwork and disclosures for borrower.
- Greeted clients and answered the phones to direct them to the right person
Retail Associate/Content & Social Media Manager
Bits and Pieces
08.2020 - 08.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used the social media platform "tiktok" to market items in store
Education
Bachelor of Science - Animal Science
Clemson University
Clemson, SC05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- File management
- Client communication
- Critical thinking
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
Timeline
Horse Farm Manager
RS Sanders Farm LLC
04.2024 - 10.2024
Assistant Kennel Manager
Greenbriar Plantation
11.2022 - 10.2024
Legal Support Specialist/Surgery Scheduler
Lowcountry Orthopaedics & Sports Medicine
09.2022 - 06.2024
Loan Officer Assistant/Receptionist
Premier Nationwide Lending
05.2021 - 12.2022
Retail Associate/Content & Social Media Manager
Bits and Pieces
08.2020 - 08.2022
Bachelor of Science - Animal Science
Clemson University
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