Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Murphy

Chester,NH

Summary

Dynamic and results-driven Food Runner with over three years of experience in high-end restaurant environments, adept at engaging with diverse personalities to enhance guest experiences. Proven expertise in order management, payment processing, and upselling, consistently delivering tailored recommendations that align with individual customer preferences. Strong knowledge of food safety standards and special dietary requirements ensures a safe and enjoyable dining experience for all patrons. Committed to staying informed about menu offerings to provide exceptional service and support to the front-of-house team.

Overview

6
6
years of professional experience

Work History

Food Runner/Host/Brewery Bartender/Point of Sales

603 Brewery & Beer Hall
07.2022 - Current
  • Greeted customers and provided outstanding customer service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Offered product samples, answered questions and helped customers find items.
  • Established rapport with customers by providing friendly and attentive service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted with bussing tables and cleaning up spills.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Processed payments for orders and provided customers with change.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Provided attentive service and proactively assessed guest needs.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered phone calls to take orders, give information and document reservations.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Engaged in suggestive selling and other sales techniques.
  • Arranged tables and chairs for special occasions and events.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.
  • Provided patrons with estimated waiting times during peak service hours.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Servers Assistant/Food Runner/Food Expo

Tuscan Kitchen
07.2021 - 06.2022
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Ice Skating Rink Attendee

Tuscan Market
12.2021 - 03.2022
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Counter & Cashier

Tuckaway Tavern and Butchery
07.2021 - 02.2022
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Maintained stock and replenished workstation products.
  • Acquired product knowledge and proposed changes to current products and new product concepts.
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Professionally answered telephones and responded to customer inquiries.
  • Collaborated with other departments to ensure accuracy of all measurements.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in a dynamic work environment.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated cash register to record transactions accurately and efficiently.

Receptionist

The Color Loft
06.2019 - 10.2019
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Organized, maintained and updated information in computer databases.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Enrolled - Forensic Science

Saint Anselm College
Manchester, NH
05-2026

High School Diploma - National Honors Society

Central Catholic High School
Lawrence, MA
05.2022

Skills

  • Foodservice
  • Table service
  • Safety awareness
  • Opening and closing procedures
  • Fine dining
  • Safe food handling
  • Proficient in Toast
  • Strong work ethic
  • Cash handling
  • Menu memorization
  • Quick learner

Timeline

Food Runner/Host/Brewery Bartender/Point of Sales

603 Brewery & Beer Hall
07.2022 - Current

Ice Skating Rink Attendee

Tuscan Market
12.2021 - 03.2022

Servers Assistant/Food Runner/Food Expo

Tuscan Kitchen
07.2021 - 06.2022

Counter & Cashier

Tuckaway Tavern and Butchery
07.2021 - 02.2022

Receptionist

The Color Loft
06.2019 - 10.2019

Enrolled - Forensic Science

Saint Anselm College

High School Diploma - National Honors Society

Central Catholic High School

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