Hi, I’m
Morgan Naslund
Napa,CA
Summary
Dependable employee that successfully provides fast, high-quality customer service to guests in both hospitality and medical settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
years of professional experience
Work History
El Garage
Server
03.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Karma Lounge
VIP Bottle Server/Social Media Coordinator
03.2023 - 02.2024
Job overview
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Proactively identified potential issues before they arose, working closely with management to address them swiftly.
- Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
- Assisted in event planning efforts, coordinating special requests and accommodations for VIP groups.
- Demonstrated expertise in product knowledge, guiding customers through extensive beverage options to suit their preferences.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Increased customer engagement through social media.
Cooke Orthodontics
Orthodontic Dental Assistant
12.2021 - 10.2023
Job overview
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Upheld strict privacy protocols when handling sensitive patient information as per HIPAA regulations.
- Participated actively in office meetings and trainings to stay informed about new policies, procedures, and best practices within the practice.
- Maintained a sterile work environment to uphold safety standards and prevent cross contamination.
- Monitored patient's progress through Dental Monitoring
- Upload personalized Invisalign cases
- Fill Invisalign trays
- Provided excellent patient care by addressing concerns, answering questions, and offering support throughout treatment.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Generated detailed patient records with accuracy, maintaining proper documentation of treatments and progress.
- Identified opportunities for improvement within office workflow, providing suggestions for process enhancements that resulted in increased efficiency.
- Contributed positively towards office environment by fostering strong relationships amongst team members.
- Consistently provided exceptional customer service, contributing to increased patient satisfaction rates within the practice.
- Continuously expanded knowledge in the field through professional development courses and workshops, staying up-to-date with industry advancements.
Mill Valley Dermatology
Medical Assistant/Medical Receptionist
09.2021 - 12.2022
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients on cosmetic injectables, lasers, and other cosmetic procedures.
Silverado Resort
Server Shift Leader
02.2018 - 09.2022
Job overview
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Starbucks
Barista
10.2016 - 03.2018
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Target
Electronics Sales Associate
11.2016 - 05.2017
Job overview
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Education
Northern Arizona University, Flagstaff, AZ
No Degree from Business Marketing
Solano Community College, Fairfield, CA
In Progress from Business And Marketing
06.2025
Vintage High School, Napa, CA
High School Diploma
06.2019
University Overview
- Honoree of AP Spanish Literature
- Diversion Tony Mac Scholarship Recipient
- Completed AP course in Spanish, AP Statistics
- Professional Development: Data Analytics
- 4.3 GPA
- Ranked in Top 5 % of class
- Study Abroad: Italy , Business
Skills
- Strong Work Ethic
- Exceptional customer service
- Chart updating
- Orthodontic records management
- Appointment Scheduling
- Insurance Verification
- Clinical Documentation
- Dermatologic Procedures
- Customer Service
Timeline
Server
El Garage
03.2024 - Current
VIP Bottle Server/Social Media Coordinator
Karma Lounge
03.2023 - 02.2024
Orthodontic Dental Assistant
Cooke Orthodontics
12.2021 - 10.2023
Medical Assistant/Medical Receptionist
Mill Valley Dermatology
09.2021 - 12.2022
Server Shift Leader
Silverado Resort
02.2018 - 09.2022
Electronics Sales Associate
Target
11.2016 - 05.2017
Barista
Starbucks
10.2016 - 03.2018
Northern Arizona University
No Degree from Business Marketing
Solano Community College
In Progress from Business And Marketing
Vintage High School
High School Diploma
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