Morgan Nelson
Phenix City
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
15
15
years of professional experience
Work History
Sales Representative
Aflac/ Tier One Insurance Company
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Insurance Agent
State Farm
10.2021 - 05.2024
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
General Manager
Burger King
10.2017 - 09.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assistant Manager
Burger King
10.2014 - 10.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Crew Member
Burger King
09.2010 - 10.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Shaw High School
05.2012
Skills
- Partnership Cultivation
- Operational Efficiency
- Quotes and Sales
- Life Insurance
- Promotions and Marketing Strategies
Timeline
Sales Representative
Aflac/ Tier One Insurance Company
05.2024 - Current
Insurance Agent
State Farm
10.2021 - 05.2024
General Manager
Burger King
10.2017 - 09.2021
Assistant Manager
Burger King
10.2014 - 10.2017
Crew Member
Burger King
09.2010 - 10.2014
High School Diploma -
Shaw High School
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