Morgan Newman
Muskogee,OK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled at working under pressure and adapting to new situations and mastering new skills. Well-versed in interacting with patients to answer questions and provide status updates. Knowledgeable about regulatory guidelines and policies. Willing to go above and beyond to meet customer expectations and ensure they are satisfies with the level of care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Economy Pharmacy
03.2020 - Current
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Exhibits the ability to complete the contact independently and refer few calls to a higher level.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assists individuals in developing needed evidence, preparing required documentation, and resolving errors and/or delays in obtaining benefits. Explains the types of documents necessary to facilitate timely processing of claims and assists in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Explains decisions and reasons made by the company and communicates verbally this information to the claimant. Informs individuals of their right to appeal decisions and explains the appeal process.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Provides advice, expertise and problem-solving assistance to claimants who call the company using discretion and tact when communicating negative or stressful information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared and processed medical insurance claim forms and records.
- Established or maintained medications and other patient profiles.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Working with insurance by fixing medication rejections and calling when necessary.
- Operating long term care by building med planners and bubbling blister cards for facilities such as nursing homes and the county jail.
Education
Associate of Science - Bussiness
Connors State College
Warner, OK05.2023
Skills
- Insurance Verification
- Insurance Billing
- Prescription Filling
- Drug Inventory Management
- FDA Compliance
- Billing Support
- Ordering and Stocking Medications
- Head of long term care
- Head technician
- Team building
- Problem-Solving Skills
- Managing customer complaints
- Managing answering phones
- HIPAA
Accomplishments
- Honors society
- Pharmacy technician license
- Associates degree in business
Timeline
Pharmacy Technician
Economy Pharmacy
03.2020 - Current
Associate of Science - Bussiness
Connors State College