Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

MORGAN NEWMAN

Glen Burnie,MD

Summary

Operations/Healthcare/Retail professional bringing over 12 years’ expertise in roles requiring emotional intelligence, sense of urgency providing customer service in public-facing roles. Leader dedicated to establishing high-performing teams in fast-paced environments. Works with integrity, credibility as well as a can-do attitude, approachable demeanor. The person you want leading your team.

Overview

12
12
years of professional experience

Work History

Mailroom Manager

Mdi Networx
Curtis Bay, MD
09.2023 - Current
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Managed incoming and outgoing mail, including sorting, delivering and collecting.
  • Monitored inventory levels of supplies and materials needed for the mailroom.
  • Organized daily operations in the mailroom, including preparing packages for shipping.
  • Participated in regular meetings with clients to discuss any changes in policies related to mailing operations.
  • Coordinated with vendors to ensure timely delivery of supplies and materials for mailing needs.

MANAGER

AMC Theatres
Columbia, MD
03.2023 - 09.2023
  • Managed a staff of 25-30 people for daily operations
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided technical support for Projectors as well as scheduling for showtimes to adhere to company requirements
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

SHIFT SUPERVISOR

Starbucks Coffee Company
Linthicum, MD
10.2021 - 03.2023
  • Manage daily operations, develop schedule for staff of~20; recruit, onboard, train, develop staff Manage, report, maintain inventory; manage vendors/key relationships Manage facility (e.g., maintenance, safety, cleanliness) Implement/follow through executing seamless operational processes (e.g., open/close protocols, cash handling)

ASSISTANT GENERAL MANAGER

Northeast Cinemas
Linthicum, MD
08.2018 - 02.2023
  • Managed a staff of 25-30 people for daily operations
  • Manage operations/accounting: (Northeast) 14-house theater (e.g., events, weekly film schedules, staff schedules, supplies, reports) Recruit, onboard, train, manage staff performance focusing on high performing/consistent teamwork
  • Perform as Lead Concession manager (e.g., track/report weekly percentage inventory, kitchen support, proper food handling/safety) Maintain theater software/collaborate with clients converting software for private showings Manage banking (e.g., large deposits banking, research/resolve payroll issues, implement cost saving strategies) Implement/follow through executing seamless operational processes (e.g., open/close protocols, cash handling)

PATIENT SUPPORT REPRESENTATIVE

NOVASOM
Glen Burnie, MD
04.2018 - 11.2018
  • Manage high volume call center inbound/outbound calls Verify patient benefits insurance with health insurers Coordinate with doctors’ offices (e.g., patient information, documentation, updates) Provide cross-functional communication across departments Respond/resolve patient queries, issues Maintain compliance with healthcare/systems regulations (e.g., HIPAA, Medicare, Medicaid, Managed Care)

DATA ENTRY COORDINATOR

Superior Vision
Linthicum
09.2017 - 04.2018
  • Verify/key insurance claims data to OCR Verifying system for processing Coordinate printing, mailing, outbound provider letters, mailroom support

ASSISTANT MANAGER

Cinemark Theaters
Hanover, MD
08.2016 - 07.2017

FRONT END SPECIALIST

The Trizetto Group
Linthicum, MD
10.2011 - 07.2014
  • Performed as front-end specialist including Mailroom Support and equipment handling, verifying enrollment, team collaboration for client satisfaction, data entry using FACETS and MACESS for Doc Triage
  • Responsible for meeting production and deadlines
  • Applied education in HIPAA compliance and medical terminology to daily activities.

Education

Liberal Arts -

Anne Arundel Community College

IT Support -

Google Coursera

High School -

North County High School

Skills

  • Professional
  • Recruit/Interview/Hire/Onboard/Train
  • HIPAA, Medicare, Medicaid, Managed Care
  • Insurance Document Handling
  • Relationship Building/Management/Engagement
  • Exceptional Interpersonal Skills
  • Meticulous Attention-to-Detail
  • Quality Administrative Support
  • Superior Customer Service
  • Proactive/Creative Issue Resolution
  • Exceptional Written/Verbal Communication
  • Adept Public-Facing Communication
  • Analytical Making Data Driven Decisions
  • Manage Competing Priorities
  • Cash Handling
  • Workflow Planning/Scheduling
  • Sense of Urgency
  • Careful Industrial Food Equipment Operation
  • Collaborative/Consultative
  • Active Listener/Problem Solver
  • Strategic/Critical Thinking
  • Technical
  • MS Office
  • Mailroom equipment for mass production
  • OCR Verifying System
  • Electronic Insurance Verification Software
  • EDI Document Scanner
  • Sharepoint
  • Macess Imaging System
  • Facets
  • Data Entry
  • Facility Maintenance
  • Vendor Relationship Management
  • Business Correspondence

Timeline

Mailroom Manager

Mdi Networx
09.2023 - Current

MANAGER

AMC Theatres
03.2023 - 09.2023

SHIFT SUPERVISOR

Starbucks Coffee Company
10.2021 - 03.2023

ASSISTANT GENERAL MANAGER

Northeast Cinemas
08.2018 - 02.2023

PATIENT SUPPORT REPRESENTATIVE

NOVASOM
04.2018 - 11.2018

DATA ENTRY COORDINATOR

Superior Vision
09.2017 - 04.2018

ASSISTANT MANAGER

Cinemark Theaters
08.2016 - 07.2017

FRONT END SPECIALIST

The Trizetto Group
10.2011 - 07.2014

Liberal Arts -

Anne Arundel Community College

IT Support -

Google Coursera

High School -

North County High School

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MORGAN NEWMAN