Morgan Newton
Statesville,NC
Summary
A seasoned professional with a robust background at Food Lion, I excel in business reporting and fostering a supportive team environment. Leveraging personable communication and strategic leadership, I've driven process improvements and enhanced customer satisfaction. My adeptness in reporting metrics to senior leadership underscores my commitment to operational excellence and team success.
Overview
8
8
years of professional experience
Work History
FLTGO Specialist
Food Lion
Salisbury, NC
01.2023 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed customer needs and recommended appropriate products or services.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided technical support for customers in resolving complex issues.
- Implemented strategies to take advantage of new opportunities.
- Maintained accurate records of customer interactions and feedback.
- Implemented process improvements to increase efficiency and reduce costs.
- Generated reports to track performance metrics of team members.
Customer Service Manager
Food Lion
Statesville, NC
10.2019 - 01.2023
Grocery Manager
Food Lion
Statesville, NC
05.2019 - 10.2019
- Assisted customers with product selection when needed or requested.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all health, safety, and sanitation regulations.
Customer Service Manager
Food Lion
Statesville, NC
03.2019 - 05.2019
- Monitored staff performance to ensure adherence to customer service standards.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
FLTGO Lead
Food Lion
Mocksville, NC
02.2018 - 03.2019
- Worked closely with leadership team members to ensure successful integration of lean concepts into daily operations.
- Advocated for customer-focused process improvements, leading to an improvement in customer satisfaction scores.
FT Office Assistant
Food Lion
Statesville, NC
08.2017 - 02.2018
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
Customer Lead
Food Lion
Statesville, NC
07.2017 - 08.2017
- Trained and mentored customer service staff in best practices and company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and maintained a positive customer service environment through training, monitoring, and providing feedback to team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Food Lion
Statesville, NC
04.2017 - 07.2017
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
North Iredell High School
Olin, NC06-2014
Skills
- I am personable and trusting
- I have expectations, but provide my team the tools they need to succeed
- Business Reporting
- Reporting metrics to senior Leadership
Timeline
FLTGO Specialist
Food Lion
01.2023 - Current
Customer Service Manager
Food Lion
10.2019 - 01.2023
Grocery Manager
Food Lion
05.2019 - 10.2019
Customer Service Manager
Food Lion
03.2019 - 05.2019
FLTGO Lead
Food Lion
02.2018 - 03.2019
FT Office Assistant
Food Lion
08.2017 - 02.2018
Customer Lead
Food Lion
07.2017 - 08.2017
Cashier
Food Lion
04.2017 - 07.2017
High School Diploma -
North Iredell High School
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