Morgan Nigro
Salt Lake City,UT
Summary
Dependable, conscientious, cooperative employee, and coworker. Consistently motivated to maintained positive working relationships with employers, customers, parents, students; proving my value in th3 work place. My goals are to improve customer satisfaction, establish respectful relationships with my employers, impact program, or workplace reputation. It is critical to demonstrate a passion to meet with success, build rapport with management, colleagues, customers, as well as develop supportive relationships with families involved in the inner-city programs. I am eager to do my best in each work situation to fulfill my responsibilities, to seek growth and advancement opportunities.
Although significant medical and health issues impacted my ability to work for nine years, these health issues no longer interfere with my working ability, dependability, diligence,and only amplify my desire to perform at my best at each place of employment.
Overview
22
22
years of professional experience
Work History
Laundromat Attendant
The Washboard
12.2021 - 07.2024
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
- Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
- Reduced wait times for customers by efficiently handling large volumes of laundered items during peak hours.
- Provided exceptional customer service while managing multiple responsibilities such as sorting laundry drop-off orders or attending to incoming inquiries about services offered.
- Showcased attention to detail when folding finished laundry items, ensuring a professional appearance for customer pickup.
- Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Used irons and iron boards to press clothing, folding and organizing garments.
Housekeeping and Laundry Attendant
The Allstar Motel
05.2021 - 02.2022
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Assisted in the training of four staff members, sharing best practices for efficient housekeeping procedures.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
Retail Sales Associate
Barry's Hallmark
08.2010 - 03.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Program Leader
Girl Scouts of America
08.2008 - 05.2010
- Improved program efficiency by streamlining processes and implementing best practices.
- Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Managed program budgets responsibly, ensuring optimal allocation of resources for maximum impact.
- Established relationships with parents and students to ensure the most effective and positive results of scouting experiences
Food Service Associate
The Pavillion Restaurant
06.2002 - 08.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
No Degree - Social Work
Naugatuck Valley Community College
Waterbury, CT05.2025
Skills
- Cleanliness and hygiene
- Laundry equipment operation
- Laundry room operations
- Guest Relations
- Linens Management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
Accomplishments
Achieved academic excellence in demonstrating a strong worth ethic, consistent performance and advocating for supports as needed.
Selected as student of the month based on strong academic achievement, volunteering and supporting fellow students, strong athletic performance, and eager participation in community support opportunities.
Timeline
Laundromat Attendant
The Washboard
12.2021 - 07.2024
Housekeeping and Laundry Attendant
The Allstar Motel
05.2021 - 02.2022
Retail Sales Associate
Barry's Hallmark
08.2010 - 03.2013
Program Leader
Girl Scouts of America
08.2008 - 05.2010
Food Service Associate
The Pavillion Restaurant
06.2002 - 08.2005
No Degree - Social Work
Naugatuck Valley Community College
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