Summary
Overview
Work History
Education
Skills
References
Qualificationsandachievements
Timeline
Generic

MORGAN N. SMITH

WOODLYN,PA

Summary

To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success. Experienced with inventory management, customer service, and teamwork. Utilizes efficient stock management techniques to ensure product availability and quality. Knowledge of maintaining clean and organized store environments to enhance customer shopping experience.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Omnicare Pharmacy
04.2019 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Pharmacy Technician Extern

Walgreens
01.2019 - 03.2019
  • Filling prescriptions while maintain a clean and organized work space
  • Helping with the pharmacy smart count
  • Acting as a medium of communication between the customer and the pharmacist
  • Scanning and typing prescriptions into the computer
  • Cleaning the pharmacy, dusting, vacuuming, wiping things down
  • Scanning the bottles of expired drugs for returns
  • Memorized the company’s products, offerings and where products were located
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked automated medication dispensing equipment.
  • Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
  • Maintained a clean, organized workspace to ensure the efficient operation of the pharmacy and compliance with safety standards.
  • Collaborated with healthcare professionals to optimize patient outcomes through appropriate medication therapy management.
  • Demonstrated strong attention to detail when labeling prescriptions, reducing the likelihood of errors or miscommunications with patients.
  • Actively participated in regular staff meetings and training sessions, contributing to continuous improvement of pharmacy operations.

Barista

Starbucks Coffee
12.2015 - 02.2018
  • As a brand ambassador in my role, I act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • While Following health, safety and sanitation guidelines for all products
  • Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Customer Service Associate

Wawa
05.2013 - 02.2016
  • Exceed the standards of customer service experience by maintaining a friendly and customer focused approach
  • Act as medium of communication between management and customer
  • Performed financial transactions including cash handling, checks, debits, credits
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with Customers from diverse backgrounds
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Increased team productivity with effective communication and coordination of tasks.

Education

Vocational/Technical Certificate - Pharmacy Technician

Delaware County Community College
Media, PA
12.2018

High school graduate or equivalency certificate (GED) -

Ridley High School
Folsom, PA
06.2013

Skills

  • POS Systems
  • Electronic Mail Software
  • Conflict Resolution
  • Label Making Software
  • Drugs and Medications
  • Drug Compatibility
  • Relationship Building
  • Team Development
  • Spreadsheet Software
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Patient confidentiality
  • Prescription filling
  • Medication dispensing
  • Insurance verification
  • Pharmacy ethics
  • HIPAA
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Pharmacy and customer records management
  • Processing payments
  • Cleanliness and hygiene
  • Stock rotation
  • Food safety compliance
  • Product display
  • Store maintenance
  • Loss prevention strategies
  • Supply chain
  • Coordination of inventory
  • Customer service and assistance
  • Verbal and written communication

References

Gail King, Professional, Program Coordinator, 2, (610) 874-8451 Ext 1043, gking@caadc.org

Qualificationsandachievements

Successfully completed the Educational Program in Pharmacy Technician, 12/11/2018, Delaware County Community College

Timeline

Pharmacy Technician

Omnicare Pharmacy
04.2019 - 12.2022

Pharmacy Technician Extern

Walgreens
01.2019 - 03.2019

Barista

Starbucks Coffee
12.2015 - 02.2018

Customer Service Associate

Wawa
05.2013 - 02.2016

Vocational/Technical Certificate - Pharmacy Technician

Delaware County Community College

High school graduate or equivalency certificate (GED) -

Ridley High School

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MORGAN N. SMITH