Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

Morgan O'Brien

Forest,VA

Overview

11
11
years of professional experience

Work History

Vendor Manager

PropLogix
Sarasota, FL
06.2020 - Current
  • Monitored vendor performance against established standards, such as delivery schedules or quality requirements.
  • Created reports detailing all vendor-related activities, such as order status updates or cost savings initiatives.
  • Assisted in the development of vendor management policies and procedures in accordance with corporate objectives.
  • Investigated customer complaints regarding product quality or service issues related to specific vendors.

Tax Certificate Coordinator

PropLogix
Sarasota, FL
05.2019 - 06.2020
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Identified opportunities for process improvements, implementing changes when required.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Custom Framing Manager

Michael's Arts & Crafts Store
Sarasota, FL
12.2015 - 05.2019
  • Trained new employees in proper handling of artwork, use of tools and equipment, customer service techniques, and safety procedures.
  • Collaborated with customers to select frames and matting that best suited their needs while staying within budget.
  • Ordered supplies such as mat boards, glass, backing boards, and other mounting materials.
  • Under my management, our departments sales were 4.2% above sale goals for 2017 and 9.6% above sales goals for 2018. These sales advancements led us to be the highest volume framing department within our district

Customer Experience Manager

Michael's Arts & Crafts Store
Sarasota, FL
07.2013 - 12.2015
  • Direct supervisor of cashiers and sales associates (roughly 20-30 direct reports; varied with seasonal hiring quotas).
  • Responsible for planning daily distribution of workload and tasks requires to keep the stores high standards maintained.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Managed escalated customer issues and resolved conflicts in a timely manner.

Education

Bachelor of Arts - English Language And Literature

University of South Florida
Sarasota
12-2017

Skills

  • Relationship Management
  • Excellent Communication
  • Organizational Skills
  • Production Monitoring

Computer Skills

Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel. Advanced proficiency in the use of Google Drive software to complete various collaborative projects. Advanced working knowledge in the use of Adobe PDF software.

Timeline

Vendor Manager

PropLogix
06.2020 - Current

Tax Certificate Coordinator

PropLogix
05.2019 - 06.2020

Custom Framing Manager

Michael's Arts & Crafts Store
12.2015 - 05.2019

Customer Experience Manager

Michael's Arts & Crafts Store
07.2013 - 12.2015

Bachelor of Arts - English Language And Literature

University of South Florida

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Morgan O'Brien