Morgan O'Connor
Bear Lake,MI
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering progressive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Crystal Mountain
Thompsonville, MI
04.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Clerical Supervisor
Munson Healthcare Manistee Physician Network
Manistee, MI
08.2018 - 04.2021
- Completed bi-weekly payroll for 15+ employees.
- Oversaw appointment scheduling and itinerary coordination for patients, employees, and physicians.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Spa Concierge / Communications Liaison
Crystal Mountain
Thompsonville, MI
04.2016 - 08.2018
- Serving as a primary point of contact for Bridal and Meeting and Conference guests for information on spa products, services, and logistics.
- Answering a high-volume, multi-line telephone promptly and courteously.
- Remedy issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Processing 50+ reservations per scheduled shift.
- Handle guest complaints calmly and professionally.
Reservations Agent
Watford Hotel
Watford City, North Dakota
10.2014 - 04.2016
- Processing 100+ reservations per scheduled shift.
- Answering a high-volume, multi-line telephone promptly and courteously.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained a clean reception area, including lounge and associated areas.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
Education
High School Diploma -
Manistee High School
Manistee, MISkills
- Attention to Detail
- Dependable
- Springer-Miller Systems
- Computer knowledge
- Telephone Etiquette
- Multi-line Phone
- Proficient with Microsoft
- Motivated
- Problem Solver
- Multi Tasking
Timeline
Administrative Assistant
Crystal Mountain
04.2021 - Current
Clerical Supervisor
Munson Healthcare Manistee Physician Network
08.2018 - 04.2021
Spa Concierge / Communications Liaison
Crystal Mountain
04.2016 - 08.2018
Reservations Agent
Watford Hotel
10.2014 - 04.2016
High School Diploma -
Manistee High School