Morgan Oen
Mackinac Island,MI
Summary
Reliable business professional with experience in project management, process improvement and financial analysis, as well as hospitality. With a proven track record of successfully streamlining business operations and reducing costs. Along with analyzing data to identify trends and develop strategies to improve efficiency. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Hotel Operations Specialist
Grand Hotel
06.2024 - Current
- Communicating effectively with other hotel staff to ensure smooth operations and guest satisfaction
- Collaborated effectively with team members and performed autonomously in a dynamic setting
- Delivered exceptional customer service by addressing guest inquiries and concerns professionally
- Took and relayed messages accurately and promptly to guests and staff
- Maintained logs of calls and messages, reporting any issues or unusual activity.
Research Assistant
Louisiana State University
08.2023 - 05.2024
- Performed statistical, qualitative, and quantitative analysis
- Worked both independently and collaboratively in fast-paced environments
- Reviewed documents and data to identify trends and patterns
- Maintained up-to-date records of research activities and results for future reference
- Collaborated with professors to develop successful research strategies.
Hotel Front Desk Supervisor
Inn On Mackinac Island Michigan The Quiet Inn
05.2023 - 08.2023
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
Office Assistant
Louisiana State University Residential Life
08.2022 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Front Desk Agent
Inn On Mackinac Island Michigan The Quiet Inn
05.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Resident Assistant
Louisiana State University Residential Life
08.2021 - 05.2022
- Responded to room transfers, incident reports, and maintenance requests
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Assisted residents in preparing for activity and social programs
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Education
Bachelor of Science - International Trade And Finance, Econometrics
Louisiana State University (LSU)
Baton Rouge, LA05.2024
Skills
- Economic Research
- Financial Analysis
- Accounting and Billing Software
- Fee Collection
- Proficient in Microsoft Word and Excel
- Excellent Communication
- Time Management
- Analytical Thinking
- Logistics Coordination
- Financial Reporting
- Data Analysis
- Quantitative skills
Research Acquisitions
Louisiana State University, Baton Rouge, LA,
E.J. Ourso College of Business
- Topic: The Consequences of Globalization on Housing Markets in Low-Income Countries
- Publications/Presentations: International Conference on Business, Politics, Technologies and Law, LSU Discover Day 2023, LSU Discover Day 2024
- Certifications: CITI Responsible Conduct of Research Certificate
Activities
- LSU Research Ambassador
- Awarded Distinguished Undergraduate Researcher
- Elected to Director of Disability Services for Student Government in 2023
- Zeta Tau Alpha Pledge Class Representative, Class of 2020
- Dance Marathon, Director of Finance
Timeline
Hotel Operations Specialist
Grand Hotel
06.2024 - Current
Research Assistant
Louisiana State University
08.2023 - 05.2024
Hotel Front Desk Supervisor
Inn On Mackinac Island Michigan The Quiet Inn
05.2023 - 08.2023
Office Assistant
Louisiana State University Residential Life
08.2022 - 05.2023
Front Desk Agent
Inn On Mackinac Island Michigan The Quiet Inn
05.2022 - 08.2022
Resident Assistant
Louisiana State University Residential Life
08.2021 - 05.2022
Bachelor of Science - International Trade And Finance, Econometrics
Louisiana State University (LSU)
Similar Profiles
Nijin NelsonNijin Nelson
Food and Beverage Assistant at Grand HotelFood and Beverage Assistant at Grand Hotel
Jaspinder SinghJaspinder Singh
Assistant Restaurant Manager at Grand HotelAssistant Restaurant Manager at Grand Hotel
Leul AmareLeul Amare
Server or Food Runner at grand hotelServer or Food Runner at grand hotel