Morgan O'Neal
Arlington Heights,IL
Summary
Results-driven student with experience in conflict resolution and staff coordination, enhancing guest satisfaction while optimizing operational efficiency. Proven track record in managing customer relations within fast-paced environments, demonstrating exceptional communication and interpersonal skills. Skilled in data entry, money handling, and proficient in Microsoft Excel and PowerPoint. Aiming to contribute to a dynamic team that values customer-centric approaches.
Overview
6
6
years of professional experience
Work History
Private Nanny
Morrison Household
Arlington Heights, IL
08.2021 - Current
- Developed an understanding of each child's individual strengths and weaknesses.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Receptionist
Forbici Salon and Spa
Arlington Heights, IL
06.2021 - 08.2021
- Maintained daily logbook recording details of visitors entering premises.
- Executed precise and efficient data input across multiple systems.
- Contributed to special projects as assigned by management.
- Directed incoming calls to correct departments.
- Coordinated appointments and meetings for management team.
- Delivered prompt solutions to inquiries ensuring customer satisfaction.
Restaurant Hostess
Draft Picks Sports Grill
Mount Prospect, IL
08.2020 - 05.2021
- Set up event spaces to accommodate a wide range of functions.
- Facilitated feedback communication between customers and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed customer and food-related concerns to ensure guest satisfaction.
- Managed dining room staff schedules to ensure efficient service.
- Oversaw dining room operations to uphold consistent service standards.
Education
BBA -
DePaul University
Chicago, IL12-2025
Skills
- Effective Conflict Management
- Emotional Intelligence
- Strategic Task Management
- Customer Engagement for Upselling
- Client Service Excellence
- Experienced with Software Applications
- Social Cohesion
- Advanced Excel and PowerPoint Knowledge
- Team Management Skills
- Independent Problem Solver
- Analytical Decision Maker
- Goal-Focused Mindset
- Proactive Learning Strategies
Accomplishments
- Has been included on the Dean's List for every quarter at DePaul University.
Timeline
Private Nanny
Morrison Household
08.2021 - Current
Receptionist
Forbici Salon and Spa
06.2021 - 08.2021
Restaurant Hostess
Draft Picks Sports Grill
08.2020 - 05.2021
BBA -
DePaul University