Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan O'Roark

Albuquerque,NM

Summary

Healthcare Administrator with experience in multiple levels of healthcare services including sales and marketing, admissions, operations, life enrichment, diet and nutrition, medication administration as well as delivery of care to residents. An empathetic, goal-oriented problem solver with strong organization and time management skills. Hardworking and eager to learn with an outstanding passion of delivering exemplary care to the aging community throughout New Mexico. Licensed in New Mexico.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Executive Director

MorningStar Senior Living
Albuquerque, NM
11.2023 - Current
  • Set organization direction and develop strategies and tactics to fulfill mission.
  • Create a collaborative environment that fosters innovation and encourages employee engagement.
  • Recommend appropriate staffing techniques to meet demands and manage costs.
  • Provide organizational leadership and collaborate with executive partners to establish long-term goals, strategies and company policies.
  • Implement procedures to create competitive advantage in market.
  • Oversee day-to-day administrative tasks related to personnel files or payroll processing.
  • Work with cross-functional teams to achieve goals.
  • Identify needs of residents, families, and team members promptly and efficiently.
  • Complete day-to-day duties accurately and efficiently.
  • Provide excellent service and attention to residents, resident families, when face-to-face or through phone conversations.

Hospice Volunteer Coordinator

Gentiva Hospice
Albuquerque , NM
04.2023 - Current
  • Recruitment and retention of hospice volunteers.
  • Match volunteers with hospice patients based on geographic location, experience and likeness for companionship and life enrichment.
  • Participate in community engagement and business development within Retirement Facilities, Assisted Living Facilities, Skilled Nursing Facilities.
  • Create and manage volunteer files to maintain compliance with Gentiva and NHPCO (National Hospice and Palliative Care Organization).
  • Exceed State Medicare requirements within the volunteer program (requirement: volunteer hours are to reach a minimum of 5% of hospice services. Actual: Gentiva Volunteer hours are currently at 9% of hospice services, which has more than tripled since the start of my employment in April 2023).
  • Make home visits to patients to offer support and companionship.
  • Chart volunteer notes pertaining to patient visits
  • Participate in weekly IDG Meetings (Interdisciplinary Group Meetings include hospice physician, social workers, chaplains, registered nurses and hospice director) to discuss and review patient care and needs.

Assisted Living Administrator

BeeHive Homes Of New Mexico
Albuquerque , NM
08.2019 - 03.2023
  • House Manager: August 2019 - November 2021 | Obtained Administrator License and Title: January 2020 - March 2023
  • Led, directed and motivated a team of 25+ employees (direct care, dietary, life enrichment, maintenance and volunteers)
  • Established and maintained effective communication and relationships with staff, physicians, hospice and home health nurses, therapists, aides, clergy, and private providers, as well as staff, volunteers and vendors and resident's legal decision makers to promote high quality resident care.
  • Collaborated with House Managers to maintain daily operations.
  • Developed and updated policies and procedures to maintain compliance and organizational operations.
  • Monitored overhead, prepared budgets and directed spending and resources to support financial efficiency.
  • Successfully opened two facilities throughout tenure within the company
  • Managed all operations of two15-bed Assisted Living Facilities and one 15-bed Memory Care Facility
  • Personally provided direct care to all residents and assisted with their Activities of Daily Living (ADLs) on an as-needed basis
  • Created weekly employee schedules while maintaining the payroll budget
  • Managed staffing: Scheduling, call-ins, time-off requests, interviews, hiring and separation of employees, trainings, performance evaluations, pay increases, disciplinary actions, Caregiver Criminal History Screenings
  • While performing House Manager responsibilities: ordered resident medications on a weekly basis; assisted residents with medication administration; personally provided direct care to all residents and assist with their Activities of Daily Living (ADLs) on a scheduled basis
  • Entered and discontinued new physician orders, and charted ADLs using BlueStep Manage Software
  • Took inventory and ordered facility supplies on a monthly basis while staying within budget
  • Audited the medication cart to ensure NM Medication Management Regulations were met
  • Maintained employee and resident files to comply with state and company requirements
  • Coordinated, created and carried out Individual Service Plans for each resident in accordance with state guidelines
  • Ordered groceries and created weekly menus based on the dietary needs of the residents
  • Managed maintenance needs of the facility such as: changing light bulbs, programming televisions, patching and painting walls, staining furniture, preparing rooms for new admissions, fixing broken or loose hinges on doors and cabinets, maintaining the commercial ice machine, removing stains from carpets, building and moving large furniture items (Beds, dressers, nightstands, chairs) ; Coordinated larger maintenance needs with the Maintenance Director
  • Successfully operated the facilities throughout the COVID-19 pandemic while maintaining profitable income
  • Hosted and coordinated vaccination clinics and staff education trainings
  • Complied with Assisted Living Facility State Regulations and Department of Health Policies
  • Assisted with marketing efforts to ensure new admissions
  • Carried out resident admissions from start to finish: Inquiries, tours, selling, evaluations of prospective residents, receiving admission fees and monthly payments, coordination and completion of admission paperwork, making requests for History and Physicals from physicians, coordinating any outside services prior to admission (hospice, home health), assisting families and residents with the move-in process
  • Successfully maintained a waiting list for resident admissions to maintain a full census.
  • Completed and filed Long Term Care Insurance Claims on a monthly basis for multiple residents
  • Gathered, labeled and submitted receipts from monthly bank statements to the accounting office at the beginning of each month
  • Efficiently used various systems and programs: OnShift, Bookjane, Relias, BlueStep Manage, Pipedrive, Google Drive, SignUp Genius, Medline.com, Staples Advantage, Amazon.com, CCHSP, Gemalto

Life Enrichment Coordinator

MorningStar Senior Living
Santa Fe, NM
02.2019 - 06.2019
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Worked well in a team setting, providing support and guidance.

Activity Director | Staff Education Coordinator

Ravenna Assisted Living
Albuquerque , United States
07.2016 - 01.2019
  • Supervised Activities Assistant and conducted performance evaluations.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of residents.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Worked with care team to identify and document changes in patient mental acuity and physical abilities.
  • Provided education and training for staff to promote learning new skills, acquiring new knowledge in supportive environments and maintain Annual State Mandated Trainings
  • Developed partnerships with external vendors to obtain quality services and performances
  • Partnered across departments to run smooth, professional events and activities.

Activity Assistant

NorthRidge Alzheimer's Special Care Center
Albuquerque, NM
02.2015 - 02.2016

Dietary Aide

The Retreat Alzheimer's Specialty Care
Rio Rancho, NM
08.2013 - 02.2015

Education

Bachelor of Science - Community Health Education

University of New Mexico
Albuquerque, NM
12-2017

Skills

  • Effective communication
  • Compliant with NMAC State Regulations
  • Budget Management and Financial Efficiency
  • Adaptable and Creative
  • Time Management and Productivity
  • Positive Leadership and Staff Management

Certification

  • First Aid, CPR, AED
  • Nationally Certified Dementia Practitioner (CDP) | May 2018 - Present
  • Licensed Assisted Living Administrator | Jan 2020 - Present
  • New Mexico Assisted Living Medication Delivery Exam

Timeline

Executive Director

MorningStar Senior Living
11.2023 - Current

Hospice Volunteer Coordinator

Gentiva Hospice
04.2023 - Current

Assisted Living Administrator

BeeHive Homes Of New Mexico
08.2019 - 03.2023

Life Enrichment Coordinator

MorningStar Senior Living
02.2019 - 06.2019

Activity Director | Staff Education Coordinator

Ravenna Assisted Living
07.2016 - 01.2019

Activity Assistant

NorthRidge Alzheimer's Special Care Center
02.2015 - 02.2016

Dietary Aide

The Retreat Alzheimer's Specialty Care
08.2013 - 02.2015

Bachelor of Science - Community Health Education

University of New Mexico

Similar Profiles

CREATE PROFILE
Morgan O'Roark