Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Morgan Ortiz

Norfolk,VA

Summary

Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.

Warm and friendly individual helps customers in any situation.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Ocean Sands Resort
06.2023 - 08.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.

Sales Associate

GNC Live Well
08.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.


Beauty Advisor

Sally's Beauty Supply
01.2015 - 09.2018
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Medical Assisting Diploma - Medical Assisting

Centura College
Norfolk, VA
07-2025

Skills

  • Problem-solving skills
  • Reliable team player
  • CPR
  • Fluent in ASL sign language
  • Hospitality services
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Patient vital sign assessment
  • Clinical documentation
  • Electronic health records
  • Professionalism and ethics
  • Proficient in multiple languages
  • Medical billing and coding

Languages

Sign Language
Professional Working

Timeline

Front Desk Agent

Ocean Sands Resort
06.2023 - 08.2024

Sales Associate

GNC Live Well
08.2021 - 10.2022

Beauty Advisor

Sally's Beauty Supply
01.2015 - 09.2018

Medical Assisting Diploma - Medical Assisting

Centura College

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