Morgan Palma
Washington,IN
Summary
I am a bilingual, 3-year experienced certified surgical technologist. I have been speaking Spanish for approximately 13 years. I currently work full time as a CST and part time at Walmart, stocking shelves. I am strongly motivated and very social.
Overview
13
13
years of professional experience
Work History
Certified Surgical Technologist
Daviess Community Hospital
Washington, IN
12.2020 - Current
- Attend to surgeon and his/her needs and requests during the procedure.
- Assure the sterility of all the instruments and supplies that will be used/Pass instruments to surgeon during the procedure.
- Maintain a sterile environment by adhering to infection control protocols.
- Speak directly to patients in the OR to assure their care and answer any questions they have.
- Assist in preparing surgical instruments and sterile supplies for procedures.
- Collaborate with surgical teams to ensure efficient workflow during operations.
- Educate new staff on operating room protocols and equipment usage.
Cashier
Walmart
Washington, IN
02.2019 - Current
- Maintain cleanliness and organization of checkout area to enhance customer experience.
- Handle cash, credit, and gift card payments with attention to detail.
- Train new cashiers on procedures, policies, and customer service best practices.
- Resolve customer complaints promptly, ensuring satisfaction and loyalty.
- Build relationships with customers to encourage repeat business.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restock and organize merchandise in front lanes.
- Assist customers with inquiries and provide exceptional service, resulting in positive feedback from shoppers.
Certified Surgical Technologist
St Vincent Orthopedic Hospital
Newburgh, IN
06.2020 - 11.2020
- As a CST I have many responsibilities that include but are not limited to:
- Led training sessions for junior staff on best practices in surgical technology.
- Evaluated and optimized inventory management for surgical supplies and equipment.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
- Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
Waitress
Mi Pueblo Mexican Restaurant
Washington, IN
07.2013 - 11.2019
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Washington Family Restaurant
Education
Associate of Science - Surgical Technology
Vincennes University
Vincennes, IN05.2020
Core 40 -
Washington High School
Washington, IN05.2014
Skills
Bilingual
- Work ethic and integrity
- Patience and empathy
- Active listening
- Computer proficiency
- Appointment scheduling
Languages
I am fluent in Spanish. I am a fast learner. I have been a hard worker since the age of 14. I have wonderful communication skills and do well with teamwork.
Interests
I enjoy cooking, sports, and taking care of my cats I am married to a wonderful husband and hope to someday have children I have been a hard worker since the age of 13 years old I am very family and home oriented
Timeline
Certified Surgical Technologist
Daviess Community Hospital
12.2020 - Current
Certified Surgical Technologist
St Vincent Orthopedic Hospital
06.2020 - 11.2020
Cashier
Walmart
02.2019 - Current
Waitress
Mi Pueblo Mexican Restaurant
07.2013 - 11.2019
Washington Family Restaurant
Associate of Science - Surgical Technology
Vincennes University
Core 40 -
Washington High School