Morgan Parrish
Fernandina Beach
Summary
Dynamic and engaging professional with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
18
18
years of professional experience
Work History
Sever/Barista
Magnolia's Cafe
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Server/ Bartender/Manager
The Patio @ 5th and Ash
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Sever/Bartender
Pablo's Mexican Restaurant
01.2016 - 02.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender/Server/General Manager
O'Kane's Irish Pub
01.2008 - 01.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Education
Associate of Science - Business Administration And Management
FSCJ
Jacksonville, FL05-2004
Skills
- Enhancing guest interactions
- Approachable demeanor
- Engaging personality
- Promoting sanitary practices
- Responsible alcohol service
- Expertise in client relations
- Complex Problem-solving
- Sales expertise
Accomplishments
Ambassador with the Chamber of Commerce
Council of the Young Peoples Business Association
Launched the Annual O'Kane's Toys for Tots Drive
Member of the Downtown Business AssocAssociation
Timeline
Sever/Barista
Magnolia's Cafe
05.2024 - Current
Server/ Bartender/Manager
The Patio @ 5th and Ash
03.2023 - Current
Lead Sever/Bartender
Pablo's Mexican Restaurant
01.2016 - 02.2018
Bartender/Server/General Manager
O'Kane's Irish Pub
01.2008 - 01.2016
Associate of Science - Business Administration And Management
FSCJ
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