Morgan Passarella
Atco,NJ
Summary
Well-qualified in the field of property management and leading teams with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Facilities Director of Operations
Decades Construction and Facilities Group
07.2023 - Current
- Overall focus on optimization and efficiency with process improvements
- Conducted regular facility inspections to identify areas for improvement or repair needs.
- Developed and managed an annual facilities budget, optimizing resource allocation and minimizing expenses.
- Reduced maintenance downtime by establishing a preventive maintenance program for critical equipment.
- Implemented best practices in inventory control that resulted in the reduction of unnecessary expenses.
- Enhanced employee satisfaction by addressing facility-related issues promptly and effectively.
- Collaborated with cross-functional teams to complete major facility upgrades on time and within budget.
- Managed facilities staff, providing guidance, training, and performance evaluations to ensure optimal productivity.
- Oversaw construction projects from initial planning stages through completion, ensuring timelines and budgets were met.
- Maintained accurate records of all facilities'' assets and ensured proper documentation of maintenance activities.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
Property Manager
Bancroft
05.2020 - 06.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Optimized property management software usage, enhancing operational efficiency.
Day Services Program Manager
Bancroft, Services for Senior Adults in a Campus Setting
04.2018 - 05.2020
- Manage 12-16 direct reports providing care to older adults with developmental disabilities.
- Oversee activity planning and scheduling for residents.
- Train staff on medical and behavioral protocols.
- Collaborate with interdisciplinary teams to ensure continuity of care.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Built teams to address project goals and objectives for multiple projects.
Program Manager
Bancroft, Community Residential Services for Adults
05.2014 - 04.2018
- Supervised program associates at multiple programs.
- Managed programs serving individuals of all ages and challenges.
Behavior Interventionist/Per Diem
New Behavioral Network (NBN Group), Behavior Consultation
01.2011 - 09.2014
- Provided in-home instruction using ABA strategies.
- Implemented BCBA-designed behavior plans.
- Supported families in carrying out treatments and plans.
One-to-One Support Professional
The Learning Well, Behavior Consultation
01.2011 - 05.2014
- Provided one-to-one support in schools for children with autism.
- Collected and reviewed data.
- Developed behavioral intervention plans.
- Supported community-based, pre-vocational, and functional program goals.
- Trained teachers and aides in teaching strategies.
Group Home Manager
Allies Inc, Community Residential Program for Adults
10.2008 - 12.2011
- Managed an adult group home for individuals over 55.
- Oversaw a team of 12, providing coaching, training, and corrective action.
- Provided direct care, including medical needs, financial assistance, community integration, and treatment plans.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
Direct Support Professional
Bancroft, Elementary Autism School/Haddon Heights
07.2006 - 10.2008
- Worked one-on-one with children with severe maladaptive behavior.
- Provided instruction for skill acquisition using discrete trial methods.
- Implemented behavior plans to decrease target behaviors.
- Collaborated with interdisciplinary teams for effective interventions.
Education
Psychology with Mental Health Concentration and Behavioral Neuroscience Minor
Stockton University
International Business Major
West Virginia University
06.2001
Skills
- Effective customer service skills
- Clear communication skills
- Experienced in analytical evaluation methods
- Responsive to situational demands
- Creative problem-solving approach
- Fostering collaborative partnerships
- Encouraging team motivation
- Employee performance management
- Budget management
- Decision-making
Accomplishments
- Supervised teams of 10-15 staff members at a time to build programs from the ground up throughout my career
- Implemented two different maintenance management software programs to improve operations
- Facilitated process improvements for current office and field team to improve operations
Timeline
Facilities Director of Operations
Decades Construction and Facilities Group
07.2023 - Current
Property Manager
Bancroft
05.2020 - 06.2023
Day Services Program Manager
Bancroft, Services for Senior Adults in a Campus Setting
04.2018 - 05.2020
Program Manager
Bancroft, Community Residential Services for Adults
05.2014 - 04.2018
Behavior Interventionist/Per Diem
New Behavioral Network (NBN Group), Behavior Consultation
01.2011 - 09.2014
One-to-One Support Professional
The Learning Well, Behavior Consultation
01.2011 - 05.2014
Group Home Manager
Allies Inc, Community Residential Program for Adults
10.2008 - 12.2011
Direct Support Professional
Bancroft, Elementary Autism School/Haddon Heights
07.2006 - 10.2008
International Business Major
West Virginia University
Psychology with Mental Health Concentration and Behavioral Neuroscience Minor
Stockton University
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