Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Patton

Springfield,US

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Receptionist

Massage Luxe Spa
04.2025 - Current
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
  • Confirm appointments, communicate with clients, and update client records
  • Keep reception area clean and neat to give visitors positive first impression
  • Handle cash transactions and maintain sales and payments records accurately

Student Esthetician

University of Spa & Cosmetology Arts
04.2024 - 11.2024
  • Gained hands-on experience in various facial treatments, enhancing clients' skin health and appearance
  • Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients
  • Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients
  • Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.

Branch Coordinator

Apria Healthcare
03.2021 - Current
  • Able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Copy, log, and scan supporting documents before filing everything in the client's files
  • Work with regulatory agency representatives to ensure accurate filings and strict compliance
  • Customer service, patient scheduling, and billing were among the duties I coordinate in the office
  • Receive, record, and respond to incoming and outgoing telephone and email communication
  • Organize paperwork such as charts and reports for office and patient needs
  • Develop and maintain rapport with coworkers, local hospital staff, and doctor offices to facilitate efficient patient care

Member Service Associate

Downtown YMCA
09.2018 - 03.2021
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand
  • Averaged many calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information
  • Was quick to respond to potential customers' questions and requests
  • Kept administrative records up to date and accurate to promote efficiency and team effectiveness in all interactions
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Kept up to date on product and service changes
  • Calculated correct order totals, updated accounts, and kept detailed records for management
  • Dealt with a wide range of customer service, operational, and administrative tasks every day

Education

Vocational Degree - Esthetician

University of Spa & Cosmetology Arts
Springfield, IL
11-2024

High School -

Penn Foster High School
Scranton, PA
01.2018

Skills

  • Recordkeeping
  • Computer proficient
  • Data entry
  • Multi-line phone talent
  • Money handling abilities
  • Regulatory compliance
  • Customer satisfaction
  • Heavy lifting
  • Positive learning process
  • Excellent communication
  • Organization
  • Quick learner
  • Attention to detail
  • High-frequency machine use
  • Customized skincare plans
  • Sanitization
  • Skin analysis
  • Body hair removal

Timeline

Receptionist

Massage Luxe Spa
04.2025 - Current

Student Esthetician

University of Spa & Cosmetology Arts
04.2024 - 11.2024

Branch Coordinator

Apria Healthcare
03.2021 - Current

Member Service Associate

Downtown YMCA
09.2018 - 03.2021

High School -

Penn Foster High School

Vocational Degree - Esthetician

University of Spa & Cosmetology Arts

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Morgan Patton