MORGAN PEARSON
Fort Walton Beach
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Eye Center South
07.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Server
The Toasted Yolk Cafe
07.2023 - 07.2024
- Listened to guest needs and responded promptly for personalized service.
- Trained new servers in company policies, guest service standards and best practices.
- Communicated professionally with customers, colleagues and supervisors.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Carrabbas Italian Grill
05.2020 - 07.2023
- Maintained a positive attitude throughout highly stressful situations.
- Checked identification before serving alcohol to comply with state and federal laws.
- Used beer, wine and cocktail knowledge to make recommendations.
- Trained and supervised bar staff to deliver exceptional service to customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Cactus Flower Cafe
07.2017 - 03.2020
- Ensured optimal guest experience by seating guests, taking orders, and serving dishes with a positive attitude.
- Managed orders and accompanying financial transactions using a digital Point of Sale.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept food service and preparation areas clean and neat.
Intern
Pace High School Band
06.2018 - 11.2018
- Used musical proficiencies to assist in educating high school students in the theory of music and performance.
- Used leadership experience to develop student leaders throughout the band organization
Cashier
McDonald's
02.2015 - 07.2017
- Approached and solved problems with initiative and sound judgment.
- Trained new retail team members in customer service and company policies.
Education
No Degree -
University of West Florida
Pensacola, FLAdvanced Placement - Duel Enrollment
Pace High School
Pace, FL05.2017
High School Diploma -
Pace High School
Pace, FL05-2017
Skills
- Patient confidentiality
- Call center experience
- Electronic medical records
- Active listening
- Data entry
- Strong work ethic
- Critical thinking
- HIPAA compliance
- Appointment scheduling
- Customer support
- Problem-solving skills
Timeline
Call Center Representative
Eye Center South
07.2024 - Current
Server
The Toasted Yolk Cafe
07.2023 - 07.2024
Bartender
Carrabbas Italian Grill
05.2020 - 07.2023
Intern
Pace High School Band
06.2018 - 11.2018
Server
Cactus Flower Cafe
07.2017 - 03.2020
Cashier
McDonald's
02.2015 - 07.2017
Advanced Placement - Duel Enrollment
Pace High School
No Degree -
University of West Florida
High School Diploma -
Pace High School
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