Morgan Peay
Gaston,North Carolina
Summary
Proven Operations Specialist with a track record of enhancing team productivity and customer satisfaction at Sprint. Skilled in operations coordination, MS Office, and fostering strong vendor relationships. Demonstrated ability to improve business performance through efficient planning and robust customer service. Excels in time management and operational efficiency, ensuring quality service delivery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Sprint
03.2017 - 06.2020
- Motivated and trained employees to maximize team productivity.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.
- Developed and maintained strong relationships with vendors, ensuring quality service.
Support Staff
Belk
08.2012 - 07.2016
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into workplace environment.
- Proofread documents carefully before distribution, ensuring accurate communication of vital information across teams.
- Provided technical assistance to customers utilizing remote support tools.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Operated office equipment efficiently, troubleshooting issues as they arose to minimize downtime in daily operations.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH05.2024
Skills
- Operations coordination
- Operational Efficiency
- Fleet Management
- Planning and coordination
- MS Office
- Dependable and Responsible
- Time Management
- Customer Service
- Verbal Communication
- Microsoft PowerPoint, Excel, and Word
Timeline
Operations Specialist
Sprint
03.2017 - 06.2020
Support Staff
Belk
08.2012 - 07.2016
Associate of Science - Accounting
Southern New Hampshire University
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