MORGAN PEAY
Clementon,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
ENTERPRISE RENT-A-CAR
11.2021 - Current
- Utilizing proper sales techniques to problem solving and conflict management
- Demonstrating a 24/7 Guest-centric mindset
- Designed sales and strategies to improve revenue and retention
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coached and developed branch staff by offering constructive feedback and sales training opportunities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Generated financial and operational reports to assist management with business strategy.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Played a key role in growing the branch''s fleet through proactive client outreach and relationship management efforts.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Service & Engagement Team Lead
Target
10.2020 - 10.2021
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
- Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
- Utilize Net Promoter System to obtain promoters to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
- Address store needs (emergency, regulatory visits, etc.)
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue
- Assisted with recruiting candidates for screening and assessments.
MANAGER
SMOOTHIE KING
03.2018 - 04.2020
- Ensure Team Members are striving to reach the company’s goals
- Monitor employees, making sure they follow company’s Best Practices and Standards
- Recruited candidates for screening and assessments
- Order, maintained and anticipate inventory
- Processed cash and credit transactions
- Coordinate weekly shift coverage
- Ensure coverages for each shift is maintained daily
- Communicate effectively with Management, Guests, and fellow Team Members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Education
Bachelor of SCIENCE - Business Management
RUTGERS UNIVERSITY
Camden, New Jersey05.2021
Skills
- Leadership
- Management
- Employee Development
- Customer Interaction
- Inventory Management
- Attentive
- Business Trend Awareness
- Cash Management
- Communication
- Time Management
- Detail Oriented
- Processing Invoices/Payment
- Employee/Operation Supervision
- Office: Word, PowerPoint, ARMs, Excel
- Product Training
- Sales Development
- Business Relationship Management
- Sales Planning
- Results Driven
Activities
- Student Finance Association - 2020
- Civic Engagement Project Toy Drive - 2019
- Rutgers Ignite Coordinator- 2018
Timeline
Assistant Branch Manager
ENTERPRISE RENT-A-CAR
11.2021 - Current
Service & Engagement Team Lead
Target
10.2020 - 10.2021
MANAGER
SMOOTHIE KING
03.2018 - 04.2020
Bachelor of SCIENCE - Business Management
RUTGERS UNIVERSITY