Morgan Pettigrew
Austin,TX
Summary
Lead Bartender/Server with expertise in cocktail preparation, customer service, and staff training. Proven ability to nurture long-term customer relationships and enhance team performance through effective communication.
I recently moved from NC to broaden my experiences in life and through my career.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Coquina Fishbar
Wilmington, North Carolina
08.2021 - 08.2025
- Prepared and served a variety of cocktails, wine and beer to customers.
- Provided personable and professional services and experience.
- Obtained frequent, long-term, regular customers with my personable, reliable, and efficient service.
- Trained new bartenders on drink recipes, bar procedures, and knowledge of the establishment's food and drink menu effectively.
- Served on the floor, taking tables while simultaneously tending to the bar and bar well.
- Trusted with access to manager code to perform discounts, voids, and comps for my fellow staff and customers as a key team member.
- Expo shifts worked with the back and front of house to ensure quality food and timely ticket times.
- Developed good working relationships with fellow employees through effective communication and teamwork.
- Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Made in-house drink recipes from scratch (i.e., shrubs, infused syrups, purées.)
- Collaborated with managers to design and curate seasonal cocktail drink menus. (I created hand-drawn artwork and helped with cocktail recipes.)
- Helped promote establishment through social media (i.e TikTok, Instagram, and commission art.)
Outlet Manager
Country Club of Landfall
Wilmington, North Carolina
07.2020 - 10.2021
- Trained and mentored staff to enhance team performance and service quality.
- Oversaw inventory management processes to ensure product availability and freshness.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge.
- Collaborated and communicated with the upper management team, as well as suppliers and back-of-house members, to maintain effective and smooth operations.
- Recruited, hired, and trained new employees for three different locations.
- Ordered, gathered, and delivered orders to various locations.
- Regularly managed inventories for various locations. (Dry storage, alcohol, assorted beverages, perishable and non-perishable food/items)
- Prepared and managed staff work schedules, and assigned staff to specific duties.
- Involved in meetings to collaborate with fellow management and departments to organize golf tournaments to ensure my outlet's success for such events.
- Managed POS systems by updating correct prices, quantities, and products for my staff and locations.
Banquet Server /Banquet Bartender
Landfall Country Club
Wilmington, North Carolina
06.2018 - 07.2020
- Set up banquet halls and dining areas for events.
- Served food and beverages to guests during events.
- Collaborated with kitchen staff to ensure timely service.
- Assisted in event breakdown and cleanup after events.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Set up roll-away bars for event success (I.e. glassware, mixers, garnishes and alcohol selection depending on event size/demand)
- Carried trays of food items from kitchen to dining areas.
- Prebus and prepared table settings for scheduled courses during event experience.
- Carried appetizer and drink trays around events and maneuvered around guests.
- Prepared and served beverages for special events and private functions.
- Assisted in inventory management of liquor and supplies.
Lead Server/Certified Trainer
Landfall Country Club
Wilmington, North Carolina
12.2016 - 07.2020
- Trained and mentored new servers on service standards and menu knowledge.
- Provided exceptional service to private club members.
- Established personal relationships with customers and members through personable and professional service.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with any preferences or food allergies.
- Ensured all tables were appropriately pre-bus for each course during the dinning experience.
Host/Host Trainer
Landfall Country Club
Wilmington, North Carolina
09.2015 - 12.2016
- Greeted members and guests upon arrival with a friendly demeanor.
- Managed reservation system to ensure smooth seating arrangements.
- Trained new hosts on customer service standards and procedures.
- Collaborated with team to enhance overall dining experience for members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Helped ensure the dining area was clean before, during, and after dining hours.
- Set up, broke down, and maintained a self-serve salad bar while simultaneously greeting and seating guests.
- Communicated effectively with my team members and guests to ensure smooth operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted other departments when needed such as bussing tables or refilling beverages.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC05-2019
TABC Certified -
TABCFast.com
Texas Food Handler Certified -
TCABFast.com
Skills
- Cocktail preparation
- Food service
- Customer service
- Eager learner and work ethic
- POS system management
- Customer relationship management
- Staff training
- Effective communication
- Creative / Social media marketing
- Cocktail development
- Menu development
- Supply ordering
- Team player attitude
- Responsible alcohol service
- Recipe and menu memorization
- Point of sale systems
- Strong multitasking
Affiliations
Freelance artist that does commission work for individuals and restaurants menu/board designs.
Timeline
Lead Bartender
Coquina Fishbar
08.2021 - 08.2025
Outlet Manager
Country Club of Landfall
07.2020 - 10.2021
Banquet Server /Banquet Bartender
Landfall Country Club
06.2018 - 07.2020
Lead Server/Certified Trainer
Landfall Country Club
12.2016 - 07.2020
Host/Host Trainer
Landfall Country Club
09.2015 - 12.2016
Associate of Arts -
Cape Fear Community College
TABC Certified -
TABCFast.com
Texas Food Handler Certified -
TCABFast.com
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