Morgan Phillips
Thornton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate patient centered care. Skilled at multi-tasking and priority decision making skills for effective time management. Enthusiastic learner.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Kroger Health- The Little Clinic
06.2019 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered compassionate, qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning.
- EMR database experience, EClinicalWorks specific.
- Collected CLIAA samples and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Ordered, organized, and replenished unit supplies to maintain team readiness for expected demands.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained active resources for patients when their care was determined to be outside of the scope of practice in an effort to make their care more accessible.
- Adhered to all HIPPA requirements, scope of practice, and compliance specifications to meet Kroger and JCOH standards.
- Trained new employees in live clinic environment and provided ongoing support after training period ended.
General Manager
Dominos Pizza Inc.
02.2018 - 03.2019
- Managed budget implementations, employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained highest score of 5 Star OER status for the duration of management.
Personal Assistant to the Owner
Vitality Natural Medicine Clinic
12.2014 - 01.2018
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professional by running errands, managing mail, scheduling appointments, childcare, domestic home management.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Sourced and ordered office equipment and supplies.
- Attended meetings, took notes and tracked action items.
Education
Health Coach Certification - Natural Medicine Sciences
Quantum University
Honolulu, HI12.2028
Certification - Phlebotomy
Phlebotomy Learning Center
Denver, CO08.2019
LMT - Massage Therapy
Big Island Academy of Massage
Hilo, HI05.2016
High School Diploma -
Bennett High School
Bennett, CO06.2014
Skills
- Vital Signs Monitoring
- Information Protection
- Specimen Collection
- Emergency Response
- Sterilization Techniques
- Medical Equipment Operation
- Clinical Training
- Infection Control Standards
- Data Collection
- High Level of Autonomy
- Patient Services
- Professional Bedside Manner
Timeline
Patient Care Technician
Kroger Health- The Little Clinic
06.2019 - Current
General Manager
Dominos Pizza Inc.
02.2018 - 03.2019
Personal Assistant to the Owner
Vitality Natural Medicine Clinic
12.2014 - 01.2018
Health Coach Certification - Natural Medicine Sciences
Quantum University
Certification - Phlebotomy
Phlebotomy Learning Center
LMT - Massage Therapy
Big Island Academy of Massage
High School Diploma -
Bennett High School
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