Morgan Pilgrim
Riverview
Summary
Dynamic and detail-oriented professional with extensive experience at United Churches Credit Union, excelling in money handling and relationship building. Proven ability to manage high-volume transactions while ensuring exceptional customer service. Recognized for maintaining accuracy in financial records and fostering trust with clients through professionalism and confidentiality.
Overview
4
4
years of professional experience
Work History
Bank Teller
United Churches Credit Union
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Waitress
Amigos Mexican Resteraunt
07.2022 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Beauty Advisor
Sally Beauty
09.2021 - 11.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Waitress
Parthenon Coney Island
01.2021 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Huron High School
New Boston, MI05-2021
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Relationship building
Timeline
Bank Teller
United Churches Credit Union
08.2023 - Current
Waitress
Amigos Mexican Resteraunt
07.2022 - 07.2023
Beauty Advisor
Sally Beauty
09.2021 - 11.2022
Waitress
Parthenon Coney Island
01.2021 - 07.2021
High School Diploma -
Huron High School
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