MORGAN PINKNEY
ST. MICHAELS,MD
Summary
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Rual Carrier
U.S. Postal Service
11.2014 - Current
- Delivers letters, documents, and parcels to businesses and homes.
- Travel planned routes on foot and truck.
- Collects outgoing mail along route, and when necessary, collects money and postage due.
- Sorts mail, including packages, according to delivery sequence.
- Loads Parcels, sacks , mail trays, and boxes filled with mail onto and off mail truck.
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling.
- Obtains signatures on registered, insured, and certified mail.
- Sells stamps, money orders, and other postal products to customers along route, particularly on rural routes.
- Communicates with Post Master and modifies routes according to instructions when needed.
- Answers questions about USPS or company policies from customers along routes.
- Provides change- of- address cards and other postal forms.
- Operates postal equipment.
204B Supervisor Training
United States Post Office
09.2024 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Educated staff on organizational mission and goals to help employees achieve success.
Hardlines Team member
Target
09.2011 - 09.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used scanner and computers to pull items from the backroom for the Planno and Caf team.
- Printed labels, Planno grids for re-staging of Aisles.
- Trained new employees and managers
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Restaurant Server
Harbortown Golf Resort
05.2009 - 10.2011
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Liberal Arts
Chesapeake College
Wye Mills, MDHigh School Diploma -
St. Michaels High School
Saint Michaels, MD06.2009
Skills
- Postal Regulations
- Critical Thinking
- Payment Transactions
- Organizational skills
- Attention to Detail
- Efficiency
- Physical Stamina and Strength
- Integrity and respect for Confidentiality and privacy
- Ability to read ans understand english with high degree of proficiency
- Good communication, interpersonal, and Customer service skills
- Depending on route, must be able to lift and carry heavy mail sacks, trays and parcels walk long distances
Certification
- The Principles of Real Estate
- Sales Fundamentals
- Establish Clients for Life with Buyers
Timeline
204B Supervisor Training
United States Post Office
09.2024 - 02.2025
Rual Carrier
U.S. Postal Service
11.2014 - Current
Hardlines Team member
Target
09.2011 - 09.2014
Restaurant Server
Harbortown Golf Resort
05.2009 - 10.2011
Liberal Arts
Chesapeake College
High School Diploma -
St. Michaels High School
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