Morgan Pittman
Columbia,MS
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service with over 12 years in retail pharmacy experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
The Chemist Pharmacy
07.2022 - 08.2024
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Brumfield's Drug Store
04.2012 - 03.2022
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Walgreen's Pharmacy
01.2011 - 12.2012
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
West Marion High School
Foxworth, MS05-2011
Skills
- Workflow Optimization
- Drug utilization review
- Proper labeling
- Drug Inventory Control
- Insurance reconciliation
- FDA and HIPAA compliance
- Prescription Filling
- Interpreting and Processing Medication Orders
Certification
- CPhT - Certified Pharmacy Technician
- MS Board of Pharmacy License
Timeline
Pharmacy Technician
The Chemist Pharmacy
07.2022 - 08.2024
Pharmacy Technician
Brumfield's Drug Store
04.2012 - 03.2022
Pharmacy Technician
Walgreen's Pharmacy
01.2011 - 12.2012
High School Diploma -
West Marion High School
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