Morgan Platt
Columbia,SC
Summary
Outgoing Customer Service Support with 4 years of experience in administrative support. Proficient in CRM software with excellent data entry skills and typing abilities. Forward thinking and successful at managing multiple clients while streamlining documentation procedures.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Last Frontier Fine Photography
05.2021 - 08.2022
- Served as a helpful assistant to all office staff including the Director of Photography, Manager, and Fine Portrait Photographers.
- Performed a range of administrative duties from maintaining photography schedules to updating pipeline CRM software for bids and support.
- Conferred with customers by telephone, chat or email to provide information about sales, scheduling, and promotions.
- Executed travel arrangements for customers by booking hotel and travel arrangements.
- Met with staff weekly to discuss better methods of sale and customer support operations.
Customer Support Specialist
REI
07.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products, shipping, or other services to help with retention and drive positive customer feedback.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Multitasked to handle diverse customer needs in high-volume remote settings, prioritizing tasks to keep up with challenging deadlines.
- Handled inbound customer chat conversations from various websites.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Retail Sales Specialist - Lead
REI
07.2020 - 04.2021
- Assisted in the opening of Columbia, South Carolina's first REI located in the historic Bull Street District in 2020 during the throes of the pandemic.
- Navigated three to five knowledge-based sites to optimize customer service quality daily.
- Worked to ensure a positive and hassle-free shopping experience for both new and returning customers.
- Confirmed purchase orders and made and documented shipping arrangements for high-quality recreational items including canoes, skis, bikes, and car racks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs including Co-Op Lifetime Memberships.
Education
Bachelor of Arts - English - Literary Studies
Columbia College - SC
Columbia, SC05.2012
Skills
- Customer Account Management
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Data Entry and Maintenance
- Web Portals
- Microsoft Excel
- Livechat Messaging
- First-Tier Technical Support
- Sales and Upselling
- Excellent Attention to Detail
- Customer Relationship Management (CRM) Software
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
Timeline
Customer Support Specialist
REI
07.2021 - 03.2022
Virtual Assistant
Last Frontier Fine Photography
05.2021 - 08.2022
Retail Sales Specialist - Lead
REI
07.2020 - 04.2021
Bachelor of Arts - English - Literary Studies
Columbia College - SC
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