Morgan Poggi
Customer Service
Summary
Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. I also bring high- energy customer service to the table with over 6 years of experience. Effectively boosting add on sales and have great interpersonal communication skills. To add on i am a extremely Results-driven person bringing progressive background in fast pace environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. As well as a Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Associate Cashier
Mother Mousse Bakery
03.2020 - Current
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Provided exceptional service to diverse clientele, fostering an inclusive shopping atmosphere.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
Event Planner
Big Event Ny
01.2020 - Current
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Recruited trained, and managed volunteer teams to provide additional support during large-scale events.
- Maximized sponsor visibility through creative placement of branding materials at various touchpoints throughout the event space.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
Payroll Administrator
APO Wholesale
01.2019 - 04.2023
- Played an instrumental role in reducing manual intervention through the implementation of automated timekeeping systems.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Implemented effective filing systems for both electronic and physical documents related to payroll processing, ensuring easy access when needed.
Cashier
Nucci's Italian Restaurant
09.2019 - 02.2020
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Associate of Science - Psychology
College of Staten Island of The City University of New York
Staten Island, NY08.2024
Skills
Professional Appearance
Timeline
Customer Service Associate Cashier
Mother Mousse Bakery
03.2020 - Current
Event Planner
Big Event Ny
01.2020 - Current
Cashier
Nucci's Italian Restaurant
09.2019 - 02.2020
Payroll Administrator
APO Wholesale
01.2019 - 04.2023
Associate of Science - Psychology
College of Staten Island of The City University of New York