Morgan Porcher
Apopka
Summary
- Energetic, motivated in performance with highly organized nature and skills in balancing needs of clients in professional capacities.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Server
The Hangry Bison
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Receptionist
Pigtails & Crewcuts
02.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Server
Benihana
01.2021 - 06.2021
- Trained new employees to perform duties by showing how to gain menu knowledge and to serve guests to ensure excellence experience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Processed customers' payments and provided receipts.
Receptionist
LA Fitness
07.2020 - 12.2020
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Negotiated and closed deals with minimal oversight.
- Stayed up to date on store promotions, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Guest Service Representative
Lexus of Orlando
11.2019 - 07.2020
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Rotated stock items and ingredients to maintain efficiency and freshness for our guest cafe.
- Made sure guests were satisfied with snacks and coffee, taking swift action to correct problems.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Server
The Cheesecake Factory
05.2017 - 02.2020
- Provided excellent customer service to ensure repeat business
- Demonstrated product knowledge when discussing menu options.
- Prioritized and coordinated work to ensure all deadlines were met.
- Reconciled cash register and beginning and end of the day to verify revenue sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server/Hostess
Buffalo Wild Wings
07.2015 - 03.2019
- Greeted customers, checked reservations and seated guests.
- Ensured guests had water and informed them of their servers name.
- Assisted servers with counting tailors at shift end.
- Handled customers complaints with good listening skills and working with management.
- Operated POS terminals to input orders, split bills and calculate totals.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Sales Associate
Nike
04.2017 - 12.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Drove sales through upselling products based on customers past purchases and preferences.
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events
- Performed daily department tasks including stocking, creating merchandise displays, pricing markdowns, transferring merchandise, inventory control and processing transactions.
- Provided comprehensive follow-ups, often going between customer and vendors to resolve issues and tailoring solutions to meet customer needs.
Education
Bachelor of Arts - Mass Communications
Tennessee State University
Nashville, TNNo Degree - Cosmetology
Orange Technical College
Ocoee, FL05-2023
Skills
- Goal Oriented
- Analytical
- Interpersonal Skills
- Initiative
- Leadership Skills
- Team-Building Skills
- Organization and Efficiency
- Strong work ethic
- Exceptional customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
Accomplishments
- Allure Modeling Troupe Perform.
- National Anthem for Tennessee State University Athletics.
- NCSC: National Society of Colligate Scholars.
Timeline
Receptionist
Pigtails & Crewcuts
02.2024 - 12.2024
Server
The Hangry Bison
03.2022 - Current
Server
Benihana
01.2021 - 06.2021
Receptionist
LA Fitness
07.2020 - 12.2020
Guest Service Representative
Lexus of Orlando
11.2019 - 07.2020
Server
The Cheesecake Factory
05.2017 - 02.2020
Sales Associate
Nike
04.2017 - 12.2017
Server/Hostess
Buffalo Wild Wings
07.2015 - 03.2019
Bachelor of Arts - Mass Communications
Tennessee State University
No Degree - Cosmetology
Orange Technical College
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