Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Morgan Postell

Robbinsville,NC

Summary

Dedicated professional with a successful experience in fast-paced settings providing the best level of care for Vaya members working well with different departments within Vaya to meet the goals/needs of Vaya members. I am looking to seek and maintain the MHSU position to offer professional challenges utilizing interpersonal skills, excellent time management and problem solving skills to ensure we are meeting the appropriate level of care for members diagnosed with specific disabilities.

Overview

7
7
years of professional experience

Work History

MHSU Care Management Extender

Vaya Health
02.2023 - Current
  • working with IDD Individuals not on Innovations waiver as well as members with Mental Health Substance Use diagnosis
  • providing intervention and coordination of care to eligible Vaya members to ensure these individuals receive appropriate assessment, and care
  • multidisciplinary team care planning
  • linkage/coordination of care of services needed by the member such as Mental Health, Substance Use, I/DD, TBI, Physical health, long term services and supports (LTSS)
  • Transition planning assistance for members
  • Follow up aftercare services and assistance
  • Outreach and engagement with members and providers as well as team members
  • Participation in team meetings, care planning and ongoing care management
  • meets with members to actively engage and gather information on overall health including behavioral, developmental, medical and social
  • define what is important to members for their health and prioritize goals to help them meet their needs as well as their wants
  • works with member, LRP and care team on a daily basis to ensure meeting the members needs
  • Participates in meetings regarding complex cases on a daily/weekly/monthly basis
  • supports problem solving and goal oriented partnership with members, guardians and providers associated with Vaya Health
  • provides thorough documentation into the Guiding care platform used by all Care Management Staff associated with Vaya Health
  • scheduled patient appointments such as face to face visits, HRAs, Crisis Plans, ICTs on respective CM calendars and follow up with reminder calls to members
  • Coordinated referrals to meet member needs such as OT, PT, Speech Language Pathology, Autism services, etc.
  • Prepared and process patient referrals to different providers within our area
  • Actively working on and engaging in coordinating member placement at various facilities within our area
  • Ability to communicate clearly and thoroughly with member, guardians, LRPs as well as other stakeholders and providers
  • engaging in various training opportunities while serving this population

IDD Care Management Extender

Vaya Health
02.2023 - Current
  • Performing general outreach, engagement & follow up with members
  • Coordinating services/appointments
  • Engaging in Health promotion activities and knowledge sharing; such as providing education on members' chronic conditions; teaching self management skills and sharing self-help resources; providing education on common environmental risk factors including but not limited to the health effects of exposure to to second and third hand tobacco smoke and e-cigarette aerosols and liquids and their family and children; Promoting wellness and prevention programs
  • Sharing information with the care manager and other members of the care team
  • Providing and tracking referrals and providing information and assistance in obtaining and maintaining community based resources and social support services
  • Participating in case conferences; and support the care manager in assessing and addressing unmet health related resource needs.

Teacher

Robbinsville Elementary School
08.2021 - 01.2023
  • Established relationships with parents by interacting with them before and after school, leading to higher attendance rates
  • Designed and implemented daily lesson plans to teach data analysis
  • Implemented new curriculum for core subjects and lesson plans for 8 hours each day in all subjects
  • Provided a safe, comfortable, and stimulating environment for children
  • Organized and planned monthly field trips, providing safe, happy, and fun environment for children
  • Stood in for absent staff members to conduct one-on-one instruction in all subjects
  • Created detailed lesson plans aligned with course syllabus that were differentiated by content
  • Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
  • Participated in IEP meetings throughout the school year with other school officials such as the Principal, School Psychologist, Medical Professionals, and Qualified Therapists (if needed) such as Speech, Physical or Occupational
  • Provided information to the IEP team such as information regarding the child's present levels of academic performance, educational goals that need to be met during the school year, levels of academic performance, educational goals that need to be met during the school year, the child's individual strengths and weaknesses as a whole, and in different subject areas
  • Also discussed in the IEP meetings by the teacher such as myself, are current learning methods being implemented in the classroom that are working for other students like your own and what methods do not work as well as other
  • Discuss the accommodations that are being provided to the student and discuss the challenges that specific accommodations might present when it comes to the child's everyday learning environment accommodations might presents when it comes to the child's everyday learning environment in the regular education classroom
  • As discussed in my interview, I have a student in my classroom this year who has been diagnosed with Severe Elipsepsy
  • He has had this condition since he was 4 months old and he has not had grand mal seizures since he was in PK
  • Recently, he began having those seizures again while in the classroom
  • He also has an IEP so I work with the IEP team as well as a care team that was established this year to make sure he has the best level of care possible in the classroom when he has episodes
  • We have determined the best care plan of action since we created this care team
  • We meet on a weekly basis, when necessary, to discuss higher levels of support and discuss the best care man of action for this student
  • It is important for us as a care team to make sure he is as comfortable as possible in the classroom environment and able to participate with other students and not feel excluded from activities but that he is able to participate as safely as possible and join the other students
  • Although it is my first year with this student in my room, each year we come in contact with students with different disabilities and work with an IEP team or other therapists as mentioned above
  • I have students in my class with IEPs for Speech, Occupation Therapy, and some students with both
  • As a teacher, we are always working with a team even though that team varies depending on what we are working with
  • Each child is different
  • Daily communication with parents, school staff, school administration, and other school faculty
  • Having meetings with the school counselor and other team members regarding students who need a 504 Plan because they do not qualify for IEP services but can greatly benefit in the classroom by having a 504 Plan.

Office Assistant

Health & Human Sciences Building, WCU
08.2017 - 12.2018
  • Provided customer service and was involved in training new work study applicants each month when needed
  • Responsible for faxing, filing scanning paperwork as needed by the Dean or other faculty members in the department that housed confidential information
  • Continually updated a leadership resume and honed skills by participating in various management trainings
  • Worked with departments across the building in the Health and Human Services field
  • Scheduled appointments, maintaining calendars for personnel
  • Coordinated office operations and procedures to facilitate workflow and efficiency
  • Supported staff by performing data entry and completing administrative duties
  • Assisted with the preparation of presentations
  • Composed letters and other correspondence, fostering external communications on behalf of leadership
  • Drafted and sent out emails and memos for seamless communication
  • Participated in team meetings, providing input and suggestions on organizational practices.

Receptionist/Administrative Assistant

Macon Valley Healthcare & Rehab
08.2016 - 08.2018
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the facility and equipment when necessary and needed by other trained employees such as CNA's, Nurses, and Etc
  • Offered strong customer service skills, keeping patients and patients family members in the know with all things happening at Macon Valley Healthcare & Rehab
  • Responsible for answering the phones, faxing & filing paperwork to surrounding hospitals, doctors offices and other nursing home facilities
  • Screened incoming telephone calls, routing to appropriate personnel
  • Maintained files and filing, keeping sensitive information confidential
  • Built and maintained relationships with vendors and other external contacts
  • Greeted and screened visitors to direct to correct employee or office
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Opened, routed, and distributed incoming mail to staff members
  • Made copies of correspondence and other printed material.

Education

Some College (No Degree) -

Tri-County Community College
Robbinsville, NC

Bachelor of Science - Communication Sciences & Disorders

Western Carolina University
Cullowhee, NC
05.2020

High School Diploma -

Robbinsville High School
Robbinsville, NC
05.2016

Skills

  • Reminder Calls
  • Care Monitoring
  • Patient Care Management
  • Multidisciplinary Team Collaboration
  • Office Operations
  • Health Care System
  • Accurate Recordkeeping
  • Patient Referral
  • Resource Monitoring
  • Stakeholder Coordination
  • Instructional Materials Development
  • Advising Patents
  • Calendar and Appointment Management
  • Care Management Software
  • Organization and Time Management
  • Problem Identification
  • HIPAA Guidelines
  • Regulatory Documentation
  • Community-Based Educational Programs
  • Establish Policies
  • Care Plan Management
  • Computer Proficiency
  • Documentation Review
  • Referral Verification
  • Patient Scheduling
  • Appointment Setting
  • Clerical Support
  • Relationship Building
  • Collaboration and Teamwork
  • Appointment Scheduling
  • HIPAA Compliance
  • Flexible Schedule
  • Problem-Solving
  • Patient Health Information Access
  • Clinical Support
  • Critical Thinking
  • Documentation and Recordkeeping
  • Care management
  • Care Planning and Management
  • Patient care plan management

Additional Information

High school graduate with honors; 3.5 GPA, High Academic Awards. Graduated college with a GPA of 3+.

Timeline

MHSU Care Management Extender

Vaya Health
02.2023 - Current

IDD Care Management Extender

Vaya Health
02.2023 - Current

Teacher

Robbinsville Elementary School
08.2021 - 01.2023

Office Assistant

Health & Human Sciences Building, WCU
08.2017 - 12.2018

Receptionist/Administrative Assistant

Macon Valley Healthcare & Rehab
08.2016 - 08.2018

Some College (No Degree) -

Tri-County Community College

Bachelor of Science - Communication Sciences & Disorders

Western Carolina University

High School Diploma -

Robbinsville High School

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Morgan Postell