Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Powell

Gahanna,OH

Summary

Dynamic animal handling and customer service professional with a proven track record at Petland. Demonstrated expertise in safeguarding animals and guests through meticulous management of animal spaces and behaviors. Enhanced pet adoption rates by excelling in health monitoring and fostering positive customer interactions. Recognized for improving customer satisfaction and operational efficiency while consistently achieving team objectives.

Overview

4
4
years of professional experience

Work History

Puppy Sales

Petland
Columbus, OH
01.2024 - 04.2024
  • Monitored puppy's growth, health and development.
  • Ensured proper nutrition for puppies through meals and snacks provided by the organization.
  • Maintained cleanliness of puppy's living environment including crate, bedding and toys.
  • Provided guidance when introducing new people or animals into the puppy's environment.
  • Observed behavior changes that could indicate stress levels were too high for certain activities or situations.
  • Reported any issues observed during handling of the pup back to supervisors.
  • Socialized animals to prepare for adoption.
  • Screened individuals interested in adopting pets.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.

Aerie Sales Associate

American Eagle Outfitters, Inc
Columbus, OH
06.2022 - 05.2023
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Raising Canes Crewmember

Raising Canes Ohio
Columbus, OH
02.2020 - 05.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

Some College (No Degree) - Accounting

Columbus State Community College
Columbus, OH

Some College (No Degree) - Business Administration

Mount Vernon Nazarene University
Mount Vernon, OH

High School Diploma -

Gahanna Lincoln High School
Gahanna, OH
05-2022

Skills

  • Planning and organization
  • Health monitoring
  • Positive reinforcement
  • Boundary setting
  • Sales training
  • Complex Problem-solving
  • Inventory control
  • Creativity and innovation
  • Animal handling
  • Pet handling
  • Retail loss prevention
  • Teamwork and collaboration
  • Cash handling
  • Friendly and outgoing
  • Verbal/written communication
  • Meeting deadlines
  • Upselling and cross selling
  • Listening skills
  • Brand promotion
  • Customer service

Timeline

Puppy Sales

Petland
01.2024 - 04.2024

Aerie Sales Associate

American Eagle Outfitters, Inc
06.2022 - 05.2023

Raising Canes Crewmember

Raising Canes Ohio
02.2020 - 05.2021

Some College (No Degree) - Accounting

Columbus State Community College

Some College (No Degree) - Business Administration

Mount Vernon Nazarene University

High School Diploma -

Gahanna Lincoln High School

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Morgan Powell