Morgan Powell
Pace,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Prudential Financial
11.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
Burke’s Mechanical & Electrical
10.2022 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Expedited project completion by coordinating schedules and ensuring timely delivery of materials.
- Eased the workload of construction managers with proficient calendar management, travel arrangements, and meeting coordination tasks as required.
Administrative Assistant
College Trace Apartments
01.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
Education
No Degree -
Pensacola State College
Pensacola, FLHigh School Diploma -
Santa Rosa Online
Milton, FL05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Administrative support
- Expense Reports
- Invoicing and billing
Timeline
Customer Service Representative
Prudential Financial
11.2023 - 10.2024
Administrative Assistant
Burke’s Mechanical & Electrical
10.2022 - 11.2023
Administrative Assistant
College Trace Apartments
01.2020 - 09.2022
No Degree -
Pensacola State College
High School Diploma -
Santa Rosa Online
Similar Profiles
Stacey BrownStacey Brown
Chief Product and Technology Officer at Prudential FinancialChief Product and Technology Officer at Prudential Financial
Dylan BridgemohanDylan Bridgemohan
Financial Planner at Prudential FinancialFinancial Planner at Prudential Financial
Shirley Gathers-HoughtonShirley Gathers-Houghton
Customer Service Representative at Prudential FinancialCustomer Service Representative at Prudential Financial