Morgan Ramirez
San Jose,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
H&L Restoration
04.2017 - Current
- Managed office operations while scheduling approximately 10 appointments and estimates
- Created, maintained and updated filing systems for paper and electronic documents.
- Dealing with insurance companies on day to day, job by job basis
- Properly identify what each job will need and dispatch employees as needed to the appropriate job
- On-Call/After-Hours emergency dispatch
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Residential Property Manager
Sunray Properties
09.2013 - 07.2016
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Communicated effectively with owners, residents, and on-site associates.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Oversaw management of 57 properties while providing general service to tenants.
Merchandise Stocker
Ross Dress For Less
05.2011 - 12.2012
- Performed inventory control, such as counting, and stocking merchandise.
- Managed timely and effective replacement of damaged or missing products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Accelerated the unloading process of approximately 50-75 pallets a day through organized handling of delivery trucks and effective teamwork.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06.2010
Skills
- Expense Reporting
- Scheduling and Coordinating
- Office Administration
- Policy and procedure modification
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Schedule Management
- Computer Skills
- Payroll Processing
- Customer Relationship Management
Timeline
Office Manager
H&L Restoration
04.2017 - Current
Residential Property Manager
Sunray Properties
09.2013 - 07.2016
Merchandise Stocker
Ross Dress For Less
05.2011 - 12.2012
High School Diploma -
Lincoln High School