Morgan Ramsey
Lewisburg,PA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
3
3
years of professional experience
Work History
Server/Expo Runner
Silvermoon Shop and Dine
Lewisburg, Pennsylvania
05.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cashier/Phone Operator
Original Italian Pizza & Restaurant
Lewisburg, Pennsylvania
03.2022 - 04.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Lewisburg High School
Lewisburg, PA06-2025
Skills
- Customer service
- Cash handling
- Time management
- Team collaboration
- Fast-paced work
- Strong work ethic
- Positive and professional
- Exceptional customer service
Timeline
Server/Expo Runner
Silvermoon Shop and Dine
05.2023 - Current
Cashier/Phone Operator
Original Italian Pizza & Restaurant
03.2022 - 04.2023
High School Diploma -
Lewisburg High School