Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Morgan Rebstock

Morgan Rebstock

Hotel Assistant Manager
Thorp,WI

Summary

Self-starter providing valuable service to clients and tourists. Guest-oriented hotel assistant manager offering over a year of experience in hospitality and tourism industrie. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful background at reputable hotels.

Overview

11
11
years of professional experience

Work History

Assistant Hotel Manager

Fairbridge Inn & Suites
12.2021 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Provided services efficiently and with high level of accuracy.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Supervised team of 2 front desk agents and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Oversaw day-to-day operations of 42-room hotel with staff of 15 employees.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Regularly cleaned buffet areas and refill hot and cold items quickly.
  • Prepared daily resort audits.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Data Entry Associate

Trophy Trailers
02.2020 - 03.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sorted documents and maintained organized filing process.
  • Located and corrected data entry errors and reported to management.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Entered data into Microsoft Excel, Word and Spreadsheet system according to formatting standards.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Drafted reports for upper management as directed.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.

Laborer

MKE Design Build
06.2017 - 05.2019
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Organized materials, tools and equipment to supply team members.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Learned basic carpentry, painting and plastering.
  • Maintained and repaired facilities, equipment and tools.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.

Cook Shift Leader

The Historic Scotty's Bar & Pizza
09.2014 - 03.2016
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Prevented cross-contamination from utensils, surfaces and pans.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Placed orders to restock items before supplies ran out.
  • Collaborated with staff members to create meals for large banquets.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Team Member

Taco Bell
06.2012 - 04.2013
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Dishwasher. Busser. Cook.

The Historic Scotty's Bar & Pizza
07.2010 - 03.2012
  • Set up and prepared cooking supplies and workstations during opening and closing.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Communicated closely with servers to fully understand special orders for customers.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Assisted with kitchen prep.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.

Restaurant Busser

Tumbleweed Southwest Grill
05.2007 - 02.2008
  • Assisted with moving tables, chairs, and other restaurant service equipment.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.

Associate

Panera Bread
08.2005 - 10.2006
  • Worked varied hours, days, nights and weekends.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly.
  • Kept work area clean, dry and free of incidents and accidents.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Boosted team efficiency by keeping kitchen areas organized and clean.
  • Disinfected counters and wiped down food prep surfaces.
  • Assisted with kitchen prep work to help operations run smoothly.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures.

Education

None - Welding

MATC
Oak Creek, WI

High School Diplima - High School

Greenfield High School
Greenfield, WI
06.2009

Skills

  • Telephone Etiquette
  • Safety Procedures
  • Hospitality Management
  • Employee Development
  • Employee Performance Reviews
  • Cash Handling
  • Hotel Reservations
  • Vendor Interaction
  • Hotel Accommodations
  • Social Media Networking
  • Night Auditing
  • Constructive Feedback
  • Performance Monitoring
  • Staff Training
  • Inventory Accuracy
  • Inventory Restocking
  • Staff Scheduling
  • Maintenance Services
  • Credit Card Transaction Processing
  • Reservation Management
  • Strategic Planning
  • Document Organization
  • Front Desk Supervision
  • Team Meetings
  • Office Meetings

Timeline

Assistant Hotel Manager

Fairbridge Inn & Suites
12.2021 - Current

Data Entry Associate

Trophy Trailers
02.2020 - 03.2022

Laborer

MKE Design Build
06.2017 - 05.2019

Cook Shift Leader

The Historic Scotty's Bar & Pizza
09.2014 - 03.2016

Team Member

Taco Bell
06.2012 - 04.2013

Dishwasher. Busser. Cook.

The Historic Scotty's Bar & Pizza
07.2010 - 03.2012

Restaurant Busser

Tumbleweed Southwest Grill
05.2007 - 02.2008

Associate

Panera Bread
08.2005 - 10.2006

None - Welding

MATC

High School Diplima - High School

Greenfield High School
Morgan RebstockHotel Assistant Manager