Morgan Reed
New Port Richey,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager of Operations
Marshalls
05.2022 - Current
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
Key Carrier
Marshalls
09.2021 - 05.2022
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
Admin Coordinator
Marshalls
01.2022 - 05.2022
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.
Customer Experience Coordinator
Marshalls
04.2021 - 01.2022
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Education
Bachelor of Science -
Austin Peay State University
Clarksville, TN12.2018
Skills
- Employee Engagement
- Interpersonal Skills
- Attention to Detail
- Organizational Skills
- Decision Making
- Customer Service
- Computer Literacy
- Operations Oversight
Timeline
Assistant Store Manager of Operations
Marshalls
05.2022 - Current
Admin Coordinator
Marshalls
01.2022 - 05.2022
Key Carrier
Marshalls
09.2021 - 05.2022
Customer Experience Coordinator
Marshalls
04.2021 - 01.2022
Bachelor of Science -
Austin Peay State University
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