Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Morgan Reed

Bridgeport,IL

Summary

Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships with clients and staff. Gifted at working with all types of clients. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Also a seasoned Pharmacy Technician with 3 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registration Clerk

Crawford Memorial Hospital
Robinson, IL
10.2022 - Current
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned consent documents and insurance cards to include in patient charts.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Kept processes moving along smoothly so that wait times were minimized to 10 minutes.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.

Pharmacy Technician

CVS Pharmacy
Lawrenceville, IL
12.2018 - 10.2022
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Maintained proper storage and security conditions for drugs.
  • Prepared and processed medical insurance claim forms and records.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Established or maintained medications and other patient profiles.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.

Department Manager

Rural King
Vincennes, IN
05.2017 - 12.2018
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.

Education

High School Diploma -

Mount Carmel High School
Mount Carmel, IL
05.2015

Skills

  • Verbal and Written Communication
  • Documentation and Reporting
  • Pre-Registration Documentation
  • Appointment Scheduling
  • Multitasking and Prioritization
  • Insurance Verification
  • Demographics Information
  • Processing Admissions and Discharges
  • HIPAA Procedures
  • Medical Terminology
  • Registration Documents
  • Office Organization
  • Time Management
  • Payment Processing
  • Records Management
  • Interpersonal and Written Communication
  • Critical Thinking
  • Friendly, Positive Attitude
  • Microsoft Office
  • Computer Skills
  • Flexible Schedule
  • Conflict Resolution
  • Data Management
  • Training & Development
  • Relationship Building
  • Supervision & Leadership
  • Customer Service
  • PPE Use
  • Basic Math
  • Planning & Organizing
  • Organizational Skills

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)

Timeline

Registration Clerk

Crawford Memorial Hospital
10.2022 - Current

Pharmacy Technician

CVS Pharmacy
12.2018 - 10.2022

Department Manager

Rural King
05.2017 - 12.2018

High School Diploma -

Mount Carmel High School

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Morgan Reed