Morgan Reid
Vancouver,WA
Summary
Experienced Project Lead adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Project Coach
Walmart
12.2021 - Current
- Organizes project timelines and deliverables; facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives; taking corrective action as necessary to drive project results; Leads the implementation of project plans by identifying plan requirements; collaborating and communicating with other stakeholders about project obstacles, timelines, and alignment with corporate strategies; Collaborates with cross-functional teams (for example, engineers, architects, design managers) to provide feedback and identify and implement design changes; and monitoring and ensuring the resolution of outstanding construction issues and work to be corrected or completed (for example, observations, warranty issues)
- Monitors sales and project budgets; assessing the economic and customer experience impacts of project decisions; evaluating tradeoffs; creating a sustainable, efficient, and cost-effective schedule for the execution of project deliverables; coordinating with internal and external teams to ensure plan schedules and adjustments to schedules are communicated and impacts are clearly explained; and managing vendor relationships to ensure the timely, cost-effective sourcing, delivery, and installation of materials for projects
- Demonstrates and applies up-to-date expertise to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
- Spearheaded project recovery efforts, turning around underperforming projects and returning them to success through targeted interventions.
- Managed scope changes effectively to minimize disruptions and ensure the project remained on track for successful completion.
- Developed customized coaching plans for individual team members based on their unique strengths, weaknesses, and growth opportunities.
- Cultivated a positive team atmosphere by acknowledging individual achievements and fostering open communication among team members.
- Led cross-functional teams towards successful execution of complex projects while ensuring alignment with organizational goals.
Shift Manager
Walgreens
02.2019 - 08.2020
- Managing store associates on my shift
- Completing and delegating notes assigned by store manager
- Unloading warehouse trucks and scanning in all merchandise
- Stocking and organizing product on shelves
- Managing photo department with customer orders
- Handling varying amounts of cash and keeping store safes balanced at all times
- Providing excellent customer service and closing/opening store
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Modular Team Associate
Walmart
08.2018 - 02.2019
- Plan displays, coordinate the arrangement of merchandise and set up in-store models of furniture and clothing
- Responsible for the set-up of racks and units used for merchandising equipment, and work in conjunction with sales associates, merchandising staff, managers and area directors.
- Conducted thorough quality assurance checks on project deliverables, ensuring that all final products adhered to established standards and client specifications.
- Demonstrated adaptability by seamlessly transitioning between different project roles as needed to support overall team objectives.
Field Project Supervisor
Walmart
10.2015 - 08.2018
- Implemented, supervised, and monitored projects/programs funded by Walmart
- Supervised remodel associates hired within store to complete daily/nightly notes delegated by Project Manager
- Ordered and installed fixtures/signing for project stores
- Evaluated project performance and status reports
- Assisted in developing, reviewing, budget and narrative reports
- Prepared project documents and project closeouts
- Maintained a network of contacts
- Worked closely with construction team to ensure project plans coincided with construction plans
- Developed close working relationships with store management team to ensure clear communication between Store Planning and store to keep store operating successfully during remodel duration
- Periodically reviewed project performance and resolved issues throughout remodel projects
- Scoped/evaluated store fixtures condition prior to remodel start date to ensure accurate initial fixture/signing orders from warehouse to avoid exceeding initial remodel budget.
- Delivered completed projects on time by prioritizing multiple tasks.
- Supervised work of 30-55 team members, offering constructive feedback regarding work performance.
Department Manager
Walmart
07.2012 - 10.2015
- Ensured sales objectives were met for the department
- Created strategic plans to maximum sales in the department
- Directly supervised and mentored subordinates within the department
- Maximized productivity and profitability by balancing sales and expenses
- Demonstrated knowledge of company's mission, purpose and goals.
Cashier
Walgreens
04.2010 - 08.2012
- Handle both cash and credit transactions such as receiving payments by cash, checks, credit and debit cards
- Provide customer service by greeting customers entering, answering questions about different items, and guiding and solving queries of customers
- Solidified a loyal customer base of 60 customers through superior customer service by providing each customer with personal attention, and ensuring a great shopping experience
- Answering phone calls, providing training and assistance to new hired cashier
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Patterson Mill High School
Bel Air, MD06.2013
Skills
- Hardworking
- Coachable
- Employee Evaluation
- Store Management Experience
- Conflict Resolution
- Project management (5 years)
- Task Delegation
- Project evaluation
- Organization skills
- Leadership skills
Certification
OSHA 10, 10/01/15, Present
Timeline
Store Project Coach
Walmart
12.2021 - Current
Shift Manager
Walgreens
02.2019 - 08.2020
Modular Team Associate
Walmart
08.2018 - 02.2019
Field Project Supervisor
Walmart
10.2015 - 08.2018
Department Manager
Walmart
07.2012 - 10.2015
Cashier
Walgreens
04.2010 - 08.2012
High School Diploma -
Patterson Mill High School