Brentlea Renfrow

• Led daily operations of bakery department, ensuring efficient workflows and high product quality.
• Collaborated with management to create promotional displays that increased customer engagement and sales.
• Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
• Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
• Fostered a positive work culture among staff members through open communication and recognition of achievements.
• Implemented inventory management strategies to optimize stock levels and reduce waste.

During this time I was promoted to Business teamlead I was responsible for the following

• Supervised cash office operations, ensuring accuracy in cash handling and reporting procedures.
• Trained and mentored staff on cash management best practices and operational efficiency.
• Implemented process improvements that enhanced workflow and reduced discrepancies in financial reporting.
• Coordinated daily cash audits to maintain compliance with company policies and regulations.
• Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
• Reduced cashier shortages by conducting thorough investigations into discrepancies and implementing corrective actions as needed.

• During this time I was involved in the overall planning of the actual building and assembly of our bakery addition to our club
• Supervised daily bakery operations, ensuring quality and consistency in product offerings.
• Trained and mentored team members on best practices for baking techniques and safety standards.
• Streamlined inventory management processes, enhancing efficiency in stock control and waste reduction.
• Coordinated staff schedules to optimize productivity during peak business hours.
• Monitored compliance with health regulations, maintaining a safe and sanitary work environment.
• Led initiatives to improve customer service, resulting in increased satisfaction ratings.
• Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
• Collaborated with other departments to create special event menus and displays, increasing overall store performance.
• Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
• Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Managed display cases to verify freshness and attractiveness of products.

I was hired as an temporary holiday cashier, within 6 months I was promoted to front end COS (supervisor). During this time on the front-end I was able to learn and teach the following:

• Collaborated with team members to ensure smooth operations.
• Learned store policies and procedures for effective service delivery.
• Resolved member concerns professionally to enhance satisfaction.
• Greeted members entering store and responded promptly to member needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with members to encourage repeat business.
• Assisted members with returns, refunds and resolving transaction issues.
• Assisted members with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Answered questions about store policies and addressed associate/member concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.