Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Morgan Renoll

York,PA

Summary

Dynamic customer service professional with a proven track record at Target, excelling in conflict resolution and employee training. Adept at enhancing customer experiences and fostering team collaboration, I effectively utilized point-of-sale systems to streamline transactions, ensuring high satisfaction and retention rates. Committed to delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Guest Service Advocate

Target
York, PA
11.2021 - Current
  • Assisted guests with inquiries and resolved service-related issues.
  • Collaborated with team members to enhance customer experience and service quality.
  • Educated customers on current promotions and product offerings effectively.
  • Executed daily operational tasks to maintain store organization and cleanliness.
  • Trained new staff on service protocols and company policies successfully.
  • Utilized point-of-sale systems to process transactions efficiently.
  • Engaged with diverse customers, fostering a welcoming shopping environment.
  • Prepared solutions to ensure customer retention.

Crew Member

Dunkin' Donuts
Manchester, PA
01.2019 - 10.2021
  • Provided excellent customer service during peak hours and busy shifts.
  • Operated cash register and processed transactions efficiently and accurately.
  • Maintained cleanliness and organization of dining area and food preparation spaces.
  • Assisted in food preparation following safety and hygiene standards.
  • Collaborated with team members to ensure timely order fulfillment.
  • Trained new crew members on operational procedures and customer service practices.

Education

Bachelor of Science - Human Resource Management

Wilmington University
Wilmington, DE
06-2025

Skills

  • Conflict resolution
  • Customer service
  • Communication skills
  • Employee training
  • Decision-making
  • Task management
  • Verbal and written communication
  • Adaptability
  • Critical thinking

Affiliations

  • Volunteering at the Food Bank
  • Using data analysis software
  • Videography editing

Accomplishments

  • Graduated as Magna Cum Laude
  • Top 3 in the region in Personal Finance expertise from Future Business Leaders of America (FBLA)

References

References available upon request.

Timeline

Guest Service Advocate

Target
11.2021 - Current

Crew Member

Dunkin' Donuts
01.2019 - 10.2021

Bachelor of Science - Human Resource Management

Wilmington University

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