Morgan Resnick
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, I excel at seamless team collaboration and achieving positive outcomes. Proficient in conflict resolution and effective communication, I am valued for my positive attitude and customer-first approach.
Overview
8
8
years of professional experience
Work History
Customer Service Department Head/Service Desk Associate
Stop and Shop
05.2017 - Current
- Managed a wide variety of customer service tasks to resolve customer issues quickly and efficiently
- Assist with products and services to meet customers' special needs
- Trained new employees on company customer service policies and service level standards
- Process Money Orders and Western Union transactions
- Oversees front-end of store to ensure a good experience for customers
- Served as liaison between customers, store personnel, and various store departments
- Exchanged returned merchandise for customers quickly and efficiently
- Cash register operations
- Associate of the Year: 2022
- Associate of the Month: July 2018, December 2018, September 2022
Education
Bachelor of Arts - Digital Communication Arts
Oregon State University- Ecampus
Corvallis, OR09-2024
Associate of Applied Science - Media Arts & Design, Advertising Graphic Design
Middlesex County College
Edison, NJ05-2021
Skills
- Adobe Creative Cloud
- Photoshop
- Illustrator
- InDesign
- Premiere
- After Effects
- Time management
- Film and digital photography
- Advertising design
- Digital communications
- Social media strategy
- Community engagement
Timeline
Customer Service Department Head/Service Desk Associate
Stop and Shop
05.2017 - Current
Bachelor of Arts - Digital Communication Arts
Oregon State University- Ecampus
Associate of Applied Science - Media Arts & Design, Advertising Graphic Design
Middlesex County College
Similar Profiles
Javon RobertsJavon Roberts
Seafood Clerk at Stop and Shop SupermarketSeafood Clerk at Stop and Shop Supermarket
Richard InfantolinoRichard Infantolino
Assistant Store Manager, 2nd Role at Stop And Shop SupermarketsAssistant Store Manager, 2nd Role at Stop And Shop Supermarkets
Jacqueline RichardsonJacqueline Richardson
Seafood Manager at Stop and Shop SupermarketSeafood Manager at Stop and Shop Supermarket