Morgan Richards
Phoenix,AZ
Summary
Detail-oriented individual with professional experience in customer service, sales, and data entry. Upbeat, dedicated and initiative-taking individual with a passion for helping others. Strong verbal and written communication skills with excellent organizational and planning skills. Able to work independently as well as part of a team to meet common objectives. Demonstrates flexibility as well as willingness to work more than standard business hours.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
Phoenix, AZ
10.2023 - 01.2024
- Scanned barcodes on packages to verify item numbers and locations.
- Verified that all products were properly labeled before being placed in storage bins.
- Loaded sorted items into designated bins or containers.
- Adhered to safety protocols while handling materials in a fast-paced environment.
- Rearranged misplaced items back to their proper areas within the warehouse.
- Operated pallet jacks to move heavy boxes across warehouse floor.
- Inspected items for damages prior to sorting.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Collections Specialist
Discover
Phoenix, AZ
11.2021 - 04.2022
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Resolved complex issues that arose during the collections process.
- Updated account status records and collection efforts.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Administrative Assistant
03.2021 - 08.2021
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed digital and physical files, monitored spreadsheets and updated reports to coordinate project materials
- Coordinated appointments, meetings, and conferences.
Sales Associate
01.2015 - 01.2020
- Sold various products by explaining unique features and educating customers on proper application or usage
- Assisted customers in finding specific products, answered inquiries, and offered product advice
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
BA Communication -
University of Arizona
12-2026
AA Communication -
Arkansas State University
12.2018
Skills
- Microsoft Office Expertise
- Data Entry
- Sales
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Typing Proficiency
Timeline
Warehouse Associate
Amazon
10.2023 - 01.2024
Collections Specialist
Discover
11.2021 - 04.2022
Administrative Assistant
03.2021 - 08.2021
Sales Associate
01.2015 - 01.2020
BA Communication -
University of Arizona
AA Communication -
Arkansas State University